Deputy Area Manager - Education Loan

Job Purpose

Build and grow the education-finance partner ecosystem across universities, overseas education consultants, domestic institutions, DSAs and referral partners.

• Identify, evaluate and onboard suitable education ecosystem partners.

• Create partner business plans covering sourcing, economics, campaigns and governance.

• Manage key accounts through reviews, issue resolution and opportunity tracking.

• Negotiate commercials within approved authority and coordinate approvals.

• Drive partner activation and training with sales and marketing teams.

• Track partner funnel, payouts, reconciliation and customer experience.

• Ensure partner conduct and data use comply with approved standards.

• Own assigned portfolio or work queue.

• Coach resources where assigned and manage day-to-day closure.

• Provide structured MIS and improvement inputs.

Key Decisions / Dimensions

• Make day-to-day decisions within approved policy, process, budget and delegated authority.

• Escalate policy deviations, material customer impact, fraud indicators, compliance concerns and unresolved cross-functional dependencies.

• Numeric sanction, commercial, hiring and budget authorities are to be defined in the approved delegation matrix.

Key interactions

Internal Sales, Product, Credit/Underwriting, Risk, Operations, RCU/Fraud Control, Collections, Legal, Compliance, Finance, Technology, HR and COE, as relevant.

External Students, co-applicants, universities, education consultants, DSAs, verification agencies, valuers, legal partners, technology/service partners and other approved vendors, as relevant.

Major Challenges

• Balancing growth, customer experience, turnaround time and portfolio quality.

• Managing incomplete or inconsistent customer, academic, financial and collateral information.

• Coordinating multiple stakeholders and technology/process dependencies across the loan lifecycle.

• Maintaining control discipline during policy, market and process changes.

Required Qualifications and Experience

Graduate or postgraduate. Relevant functional experience; education-finance exposure preferred.

Critical skills and knowledge

• Key-account management

• Commercial negotiation

• Education ecosystem knowledge

• Business planning

• Stakeholder management

• Excel / presentation / business MIS capability appropriate to the role

• High standards of integrity, customer confidentiality and control discipline