Communications Specialist, Operations Internal Communications

Amazon · Retail & E-commerce

Bengaluru, Karnataka, India
On-site
Posted yesterday
Marketing & Communications
full-time

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About the job

Amazon India is seeking a creative, self-motivated, and analytical internal communications specialist to join our operations business team. This role is at the heart of how we connect with and engage our Operations workforce across India.

The successful candidate will develop and implement compelling communication and engagement campaigns that bring to life the stories of Amazon India Operations, encompassing Amazon Customer Fulfillment and Amazon Transportation Services. You will play a critical role in shaping how our associates and employees experience Amazon as an employer of choice.

If you thrive in a fast-paced environment, love storytelling, and are passionate about creating meaningful connections between leadership and frontline teams—this role is for you.

Key job responsibilities

Collaborate with key stakeholders to develop and execute a comprehensive communications plan for Amazon India Operations

Execute internal communications plans for new programs, policies, organizational changes, and operational updates

Manage communication channels and monitor channel performance through data and metrics

Proactively identify emerging topics, trends, and issues, developing timely communication plans in response

Partner with stakeholders at operation sites to facilitate execution of internal communications during issues, crises, and critical business moments

Collaborate with translation agencies to ensure all communication materials are accurately and appropriately localized for associates across the region

Actively integrate Amazon's core business values, Leadership Principles, and strategic initiatives into everyday communications

Continuously identify opportunities to Invent and Simplify, creating scalable mechanisms and consistent communication experiences for employees

About the team

The Operations Internal Communications (OIC) team informs and inspires Amazon's global Operations workforce. We deliver strategic communications that help employees stay connected, engaged, and proud to be Amazonians.

Our team focuses on four key areas:

Supporting business goals through strategic counsel and timely updates

Building pride through employee-centered storytelling

Providing communications support during urgent and emerging situations

Helping employees understand their safety, pay, benefits, and career opportunities

Through targeted content across our internal channels, we ensure the people who deliver for Amazon's customers feel connected to our mission and each other.

Basic qualifications

5+ years of recent professional communications or public relations experience

Bachelor's degree

Bachelor's degree or equivalent in Business, Journalism, Marketing, Communications, or a related field

7+ years of recent professional communications or public relations experience

Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Exemplary written and oral communication skills with the ability to craft compelling narratives for diverse audiences

Proven experience developing and executing multi-channel communication strategies (including radio, digital screens and mobile apps) and for multilingual audiences (e.g., Hindi, Tamil, Telugu, Kannada)

Preferred qualifications

Master's degree in communications or equivalent

Experience relevant experience working in an industrial, manufacturing, or warehouse environment

Experience in e-commerce, retail or advertising, or experience in an operational role

Experience working with global cross-functional teams

Experience handling agencies and managing multiple stakeholders

Ability to thrive in a fast-paced environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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