Events Program Manager, Event Productions

Amazon · Retail & E-commerce

Bengaluru, Karnataka, India
On-site
Posted today
Operations & Supply Chain
full-time

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About the job

Event Productions is a full-service event production organization capable of hosting multi-track seminars, conferences, banquets, expos, large-scale trainings, concerts, and more for groups of 1,500+. From superior audiovisual solutions, event planning and logistics, multimedia and content production, to livestreaming and audience engagement tools — we offer complete production solutions to cater to all types of events.

The Program Manager provides customer-centric intake management, calendar, organizational, reporting, and administrative support to the Event Productions team. The primary focus is intake management and calendar logistics for customer events. A successful candidate will step seamlessly into a corporate office environment, demonstrating strong organizational skills, impeccable customer service attitude, and be energetically driven to serve our customers and the team.

Responsibilities include:

Daily customer communication, support, and management

Scheduling of booking requests and ongoing meetings management

Maintaining multiple event operations calendars

Managing meetings effectively; providing supporting documentation and aligning stakeholders

Improving efficiencies and working to optimize processes

Coordinating project-related data and reporting

Working on defined projects with straightforward goals

Identifying blockers and facilitating progress

Coordinating with vendors and external agencies

Conducting site visits for event setup

Guiding customers on event setup requirements

Creating and maintaining SOPs

Budgeting for customer events

Coordinates between all stakeholders to set up an event

Identifying and initiating projects for process improvements and operational efficiency

Key job responsibilities

Manage event support request intake through the SIM tool

Provide daily customer communication, support, and management

Schedule and coordinate booking requests and meetings

Maintain multiple event operations calendars

Manage meetings effectively by providing supporting documentation and aligning stakeholders

Identify efficiencies and work to optimize processes

Coordinate project-related data and reporting

Execute defined projects with straightforward goals

Identify blockers and facilitate progress to keep projects on track

Coordinate with vendors and external agencies

Conduct site visits for event setup and logistics

Guide customers on event setup requirements and best practices

Create and maintain Standard Operating Procedures (SOPs)

Manage budgeting for customer events

Coordinate between all stakeholders to set up an events

Identify and initiate projects for process improvements and operational efficiency

A day in the life

You'll manage the SIM intake queue, triaging new event support requests, responding to customer inquiries, and prioritizing based on upcoming event timelines. You'll keep multiple event operations calendars updated, confirm bookings, and flag scheduling conflicts before they become problems.

A significant part of your day involves working directly with internal customers — business teams planning large-scale all-hands meetings, leadership offsites, or company-wide conferences. You'll walk them through event setup requirements, available production capabilities, and logistics timelines while documenting action items and aligning all stakeholders.

Who You'll Work With

Internal Customers: Business teams, leadership groups, and organizations across the company requesting event production support

Event Productions Team: Producers, AV technicians, event support engineers, and livestream engineers

External Partners: Vendors, venues, agencies, and contractors supporting event execution

Stakeholders: Program managers, executive assistants, finance teams, and facilities coordinators

About the team

Event Productions is a dynamic, customer-obsessed team dedicated to delivering world-class event experiences across the APAC India region. We partner with business teams and leadership to bring their vision to life — whether it's a high-energy all-hands, an executive summit, a multi-track conference, or a large-scale training. Our team combines deep expertise in audiovisual production, multimedia content, livestreaming, and event logistics to deliver seamless end-to-end solutions. We thrive in a fast-paced, collaborative environment where no two days are the same, and we take pride in raising the bar with every event we produce. If you love solving complex logistical puzzles, creating memorable experiences, and working alongside a passionate team that genuinely enjoys what they do — you'll feel right at home here.

Basic qualifications

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Bachelor's degree or equivalent

4+ years of organizing events for content creators (e.g. education summits, booths at events) experience

4+ years of project/program management experience

Knowledge of video production crews, live streaming technologies, studio workflows, edit and post- production techniques, production calendars and staffing

Knowledge of current event production technology and best practices

Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Preferred qualifications

Experience in requirement gathering and ability to write clear and detailed requirement document

Experience working in an analytical environment with cross-functional teams

Knowledge of Microsoft Office applications including Word and Excel

Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines

Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight

Proficiency in project management tools (e.g., Asana, Smartsheet, Jira, Microsoft Project)

Understanding of event technical infrastructure and set up.

3+ years of experience in a corporate environment.

Working knowledge of collaboration platforms (e.g., Slack, Chime, Teams, Zoom)

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