Maintain the IT Services: -
•Ensure seamless IT operations and infrastructure services across cluster sites Halol, Baska and Dadra) while providing support to other Sun Pharma locations.
•Communicate IT-related updates, challenges, and insights effectively to management and peers.
•Oversee server and network operations, including troubleshooting connectivity issues, installing, maintaining, and integrating new equipment.
•Resolve or escalate technical issues promptly to minimize downtime.
•Manage deployment, monitoring, maintenance, upgrades, and support for all IT infrastructure systems (PCs, laptops, operating systems, databases, IP telephony, network switches) and software applications.
•Participate in hiring and managing IT personnel and contractors to design, develop, implement, operate, and administer computer systems, networks, and telecommunications solutions.
•Collaborate with site department heads to optimize IT value, enhance operational efficiency, and align with global IT strategy, focusing on business impact and effectiveness.
•Oversee financial aspects of IT operations at cluster sites, including purchasing, budgeting, and expenditure control for IT services and systems.
•Ensure the inventories of GxP systems, hardware, software, and related resources are available across cluster sites.
Project Management: -
•Evaluate and collaborate with business teams to identify new site-specific requirements, and design, develop, and implement local IT solutions leveraging the latest technologies.
•Prioritize and assign projects based on management directives and business needs.
•Ensure security measures are assessed and implemented in compliance with company policies and industry best practices.
•Translate user requirements into system specifications, presenting information in a clear and understandable manner.
•Work closely with project teams to support and enhance custom-designed applications within the organization.
•Coordinate with system administrators to maintain stable interfaces between systems during upgrades and enhancements.
•Participate in the implementation of global IT projects at the cluster sites to align with organizational objectives and departmental needs.
Compliance Activities: -
•Ensure compliance with Computer Systems Validation requirements, IT policies, and procedures to meet regulatory standards and support various regulatory and statutory audits.
•Maintain IT audit readiness in alignment with cGMP and applicable regulatory requirements.
•Provide support to business teams during regulatory and customer audits related to computer systems.
•Assist in investigations to identify root causes of IT-related deviations, initiate CAPA in consultation with QA, and implement measures to prevent recurrence and minimize potential deviations.
•Ensure all system changes are properly assessed, approved, implemented, and reviewed in a controlled manner.
•Participate in reviewing and streamlining System Development Life Cycle (SDLC) documentation, Computerized System Validation (CSV) including qualification scripts, execution records, and validation summary reports.
•Review and maintain inventory of documentation, contract details, and validation/qualification reports for global and local systems.
•Ensure annual maintenance contracts (AMCs) for critical IT Infrastructure are in place for the cluster sites and oversee preparation and execution of preventive maintenance schedules as per defined processes.
•Provide support during internal and external audits as required across sites.
Administrative Responsibilities: -
People Management: -
•Set specific, measurable, achievable, results-focused, and time-bound goals for the team and individual roles in alignment with business IT requirements.
•Mentor team members by sharing knowledge and experience to enhance their technical skills, functional expertise, and quality awareness.
•Monitor, guide, and control team activities to ensure smooth IT operations and services, maintain compliance at the cluster sites, and provide global application support for other Sun Pharma locations.
•Evaluate and verify employee performance through review of completed work assignments and applied work techniques.
•Identify team development and training needs and ensure appropriate training programs are implemented.
•Provide continuous mentoring to ensure adherence to organizational processes, improve technical proficiency, plan and execute training programs, enable job rotation, and enhance employee satisfaction.
•Ensure user training on new and existing software solutions and arrange/conduct IT team training on emerging technologies, processes, and GSOPs/SOPs.
Office Management: -
•Ensure adequate workspace arrangements for the IT team to provide a healthy, safe, and productive environment.
•Coordinate with other departments to fulfill office requirements, including stationery, storage space, and logistics for managing courier services.
Coordination of IT Support Activities: -
•Coordinate with vendors for software systems and oversee maintenance of IT infrastructure across the Halol Cluster (Halol, Baska and Dadra).
•Support the budget planning process by collaborating with the reporting head and providing consolidated inputs from various department heads to finalize the IT budget for the location.
•Engage with department heads and end users to deliver comprehensive support and resolve IT-related issues promptly.
•Interface with Site LITs, FMS support teams, and the IT Security team to ensure smooth day-to-day operations.
•Ensure annual maintenance contracts (AMCs) and warranties for IT systems are in place and up to date.
•Coordinate with auditors to facilitate seamless audit activities.
•Ensure technical alignment with IT processes, manufacturing workflows, Infrastructure solutions, Microsoft technologies, and global compliance projects.
•Build and sustain vendor relationships essential for hardware and software support.
•Provide IT process support to other Sun Pharma locations as required.
Job Scope
Internal Interactions (within the organization)
Plant Heads, Quality, Manufacturing, Engineering, Supply Chain, Finance, HR, EHS, Procurement, Corporate IT infrastructure, network, cybersecurity, applications and compliance teams.
External Interactions (outside the organization)
Technology vendors, system integrators, OEMs, service providers, consultants and regulatory/internal auditors, as applicable.
Geographical Scope
Cluster responsibility for Halol, Baska and Dadra plants, with coordination across India Manufacturing and corporate IT.
Financial Accountability (cost/revenue with exclusive authority)
Accountable for planning and monitoring the approved plant IT capital and operating budgets; financial authority as per the company delegation matrix.
Job Requirements
Educational Qualification
Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline. A postgraduate qualification is desirable.
Specific Certification
Relevant certifications in IT service management, project management, cybersecurity, infrastructure/cloud technologies or computer system validation are desirable.
Experience
15+ years of relevant IT experience, including plant/manufacturing IT operations, infrastructure, applications, projects and compliance in a regulated environment, with prior team or multi-site leadership exposure.
Skill (Functional & Behavioural):
•Plant IT operations, infrastructure, networking, end-user computing and business application support
•IT service management, incident/problem/change management and vendor governance
•Computer system validation, SDLC documentation, data integrity, audit readiness and CAPA support
•SAP and manufacturing/quality laboratory systems support awareness
•Project planning, requirements analysis, budgeting, asset lifecycle and contract management
•Cybersecurity, backup, disaster-recovery and business-continuity awareness
•Leadership, coaching, accountability, collaboration and stakeholder management
•Structured problem solving, planning, prioritization, customer orientation and clear communication
Your Success Matters to Us
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together!
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).
