Business Intelligence Engineer III, Amazon Now

Amazon · Retail & E-commerce

Bengaluru, Karnataka, India
On-site
Posted today
Data & AI
full-time

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About the job

We are looking for a Business Intelligence Engineer to join the Customer Experience (CX) team at Amazon Now. The BIE will own the end-to-end data ecosystem for CX — building scalable ETL pipelines, automated dashboards, and self-service reporting frameworks that track key metrics across the customer journey including conversion funnels, delivery experience, retention, and NPS. The role involves partnering cross-functionally with Product, UX, Engineering, and Operations teams to define success metrics for feature launches, conduct deep-dive analyses on customer behavior and journey pain points, support A/B experimentation, and build anomaly detection to proactively flag CX degradation.

About the team

Our Quick Commerce team is passionate about solving complex location-based challenges that directly impact millions of customers. We work at the intersection of technology and operations, using advanced geo-spatial solutions to transform the way customers receive their deliveries. Our team combines expertise in product management, engineering, and operations to build innovative solutions that scale globally.

Basic qualifications

10+ years of professional or military experience

5+ years of SQL experience

Experience programming to extract, transform and clean large (multi-TB) data sets

Experience with theory and practice of design of experiments and statistical analysis of results

Experience with AWS technologies

Experience in scripting for automation (e.g. Python) and advanced SQL skills.

Experience with theory and practice of information retrieval, data science, machine learning and data mining

Preferred qualifications

Experience working directly with business stakeholders to translate between data and business needs

Experience managing, analyzing and communicating results to senior leadership

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