Backend Support – Operations

ADVENXA · Staffing & Recruitment

Ernakulam, India
On-site
Posted 8 days ago
Software Engineering
Full time

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About the job

Location: Vyttila, Ernakulam, Kerala

Experience: Minimum 1+ year of experience in international customer support, client coordination, or a similar role involving international clients.

Salary: Up to ₹30,000 per month

Language Requirement: English fluency is mandatory

Job Overview

We are looking for a detail-oriented and confident communicator for the position of **Backend Support – Operations**. The candidate will be responsible for coordinating with international clients, primarily based in Europe, and ensuring smooth day-to-day operational activities.

Key Responsibilities

Communicate professionally with international clients, primarily across Europe, through emails, phone calls, and other communication channels.

Handle backend operational activities and ensure timely completion of assigned tasks.

Coordinate with clients and internal teams to resolve queries and operational issues.

Maintain accurate records, documentation, and client-related information.

Follow up on pending requests and ensure timely responses to client requirements.

Build and maintain professional relationships with international clients.

Ensure smooth workflow and efficient coordination across operational processes.

Requirements

Required Skills & Qualifications

Minimum 1+ year of experience in international customer support, client coordination, or a similar role involving international clients.

Excellent English fluency is mandatory, with strong verbal and written communication skills.

Ability to communicate confidently and professionally with European clients.

Good email-writing, coordination, follow-up, and problem-solving skills.

Strong attention to detail and the ability to manage multiple tasks efficiently.

Proficiency in MS Office and basic computer applications.

Ideal Candidate

A confident communicator with excellent English fluency, prior experience handling international clients, and the ability to manage backend operations efficiently in a professional environment.

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