As a Customer Success Client Partners at CAST AI, you are an entrepreneurial, independent and enterprise-style professional who is experienced in selling and managing customers in the cloud SaaS space, specifically in the following or adjacent industries: Cloud Infrastructure, Cloud Cost Control, Cloud Security and DevOps tools.
As we continue our rapid global expansion, we are looking for growth-oriented Account Managers to join the team and maximize the phenomenal market opportunity that exists for CAST AI and our customers, with main responsibilities being:
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Revenue Growth and Retention
•Identifying and executing upsell and cross-sell opportunities
•Expanding ARR value through additional products, upsell / cross-sell.
•Driving renewals and reducing churn within the existing customer base
Relationship Management
•Building and maintaining strong relationships with key stakeholders and decision makers
•Acting as the primary point of contact for customer needs and escalations
•Mapping the account to understand organisational structure and identify new champions or buyers
Account Planning and Strategy
•Developing account plans with clear growth targets and timelines
•Conducting regular business reviews (QBRs) to demonstrate value delivered
•Forecasting revenue from the account and tracking pipeline within it
Customer Success Alignment
•Working closely with Customer Success or Technical Account Management teams to ensure product adoption
•Monitoring customer health and usage metrics to spot expansion or risk signals
•Addressing issues proactively before they affect renewal or satisfaction
Internal Coordination
•Collaborating with product, support, and leadership teams to resolve customer issues
•Communicating customer feedback internally to shape product or service improvements
•Coordinating with sales engineering or solutions teams on technical expansion opportunities
Reporting and Metrics
•Tracking and reporting on net revenue retention, expansion revenue, and renewal rates
•Maintaining accurate account and opportunity records in CRM