VST-Sales Officer

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Job Title:

VST-Sales Officer

Job Details:

Business Unit: Virtual Sales

Team: NA

Reports to: Team manager- VST

Location: Pan India

Job Function: Sales

Role Type: Individual Contributor

No of direct repartees: Nil

Travel Required: No

Job Band Range: E1 – E2

JD Created date: 13-09-2022

JD Updated date: 11-12-2025

Version No: 4.0

Job Purpose:

Represent the Bank and present eligible products to non-managed customers.

Educate customers on the Bank's digital products.

Identify the right product, explain features/benefits, and sell for revenue generation.

Quantitative:

Achieve monthly unit, value, and income targets across product lines.

Educate customers on product lines and provide suitable products.

Maintain month-on-month productivity on allocated product lines.

Contribute to overall channel achievement.

Customer Communication:

Contact non-managed customers using calling scripts to offer products.

Engage customers with probing questions to understand requirements.

Explain product features & benefits during customer onboarding.

Pitch multiple products to increase customer product holding.

Qualitative:

Ensure effective interaction and communication, capturing correct customer dispositions.

Implement feedback from supervisors/unit managers/training managers on call quality.

Maintain Time on system as per KPI.

Ensure Minimum RPC on a daily/monthly basis.

Digital Product Penetration:

Educate customers on digital products.

Showcase value and convenience of digital products.

Increase digital penetration within the non-managed customer base.

Push digital penetration for contacted customers.

Audit and Compliance:

Adhere to all laid down guidelines for Calling.

Ensure all tele-calling and product regulatory compliance are met.

Adhere to all product guidelines.

Follow guidelines on floor discipline and dialer hygiene parameters.

Educational Qualifications:

Graduation

Post-Graduation (Optional)

Key Skills:

IRDA Certification

Sales and Influencing Skills

Banking Product & Process Knowledge

Planning and Organizing Skills

Communication

Knowledge of Competition & Current trends in financial Industry

Experience Required:

Minimum 1 year experience

Exposure to banking preferable

Major Stakeholders:

Customers

Line supervisors

Quality & Training Team