VP Global Process Support
Standard Chartered · Banking & Financial Services
- Bangalore, India
- On-site
- Posted today
About the job
Job Summary
Global Process Owner Support
Support Global Process Owners (GPOs), delegates and Process Leads across the end-to-end CIB Client Lifecycle portfolio as part of the central Global Process Owner Support (GPOS) Process Efficiency team. The role will lead cross-cutting diagnostics and improvement initiatives spanning people, process, technology, information and controls; design practical and scalable target operating models; simplify hand-offs and reduce duplication and manual activity; and support implementation, adoption and benefits realisation. Working across business, operations, risk, compliance, legal and technology stakeholders, the role will strengthen process governance, operational readiness, risk management and client outcomes across multiple processes.
Partner with GPOs, delegates and process leads to assess end-to-end process performance, pain points, risks, controls and improvement opportunities across the Client Lifecycle portfolio.
Lead cross-process diagnostics using data, stakeholder insight, root-cause analysis and process mapping to identify duplication, bottlenecks, hand-off failures and manual workarounds.
Design practical, scalable and controlled target-state processes, including clear roles, decision points, controls, service standards, MI and implementation requirements.
Manage assigned efficiency initiatives end to end, from problem definition and impact assessment through stakeholder approval, implementation, BAU handover and benefits tracking.
Assess the impact of regulatory, policy, technology and operating-model changes, including dependencies, change risk, critical-process impacts and residual risk.
Support demand prioritisation by articulating the value, risk reduction, feasibility, resource needs and cross-process dependencies of proposed improvements.
Independently run working groups, prepare decision-ready packs and committee papers, maintain actions and decisions, and provide clear progress reporting to senior stakeholders
Key Responsibilities
Strategy
Support the CIB strategic agenda by shaping and delivering a prioritised portfolio of measurable process-efficiency, simplification and control-enhancement initiatives across Client Lifecycle processes.
Translate strategic, regulatory, client and operational priorities into coherent end-to-end process designs, target operating models and implementation roadmaps covering people, process, technology, data and information.
Promote globally consistent, scalable and client-focused solutions while accommodating justified regional or country requirements and maintaining appropriate governance, control and conduct standards.
Provide thought leadership on automation, straight-through processing, managed services, central utilities and other sustainable efficiency levers.
Represent GPOS in transformation programmes and strategic initiatives, ensuring alignment to the end-to-end process model, GPO accountabilities and agreed design standards.
Business
Build strong partnerships across GPO/s, Client Coverage, Operations, Product, Technology, Transformation, Risk and Control, Legal and CFCC to define problem statements, shape solution options, facilitate decisions and deliver sustainable outcomes.
Create transparency on the efficiency pipeline, delivery status, decisions, dependencies, risks, capacity requirements and realised benefits to support senior-management prioritisation.
Engage regional and country stakeholders to assess impacts, incorporate local requirements and drive consistent adoption of agreed global solutions.
Prepare clear, decision-ready materials and communicate complex process, risk and change topics effectively to technical and non-technical audiences, including senior management and in committees.
Processes
Identify clear cross-process problem statements using process mapping, data, stakeholder insight and root-cause analysis; assess duplication, bottlenecks, hand-off failures, control gaps and manual workarounds.
Define current and target states across people, process, technology, data and information, including roles, decision points, controls, service standards, management information and implementation requirements.
Review process maps, RACIs, Process Guidance, controls, service standards, communications and other user-facing artefacts required to embed approved designs.
Manage assigned initiatives from problem definition, impact assessment through approval, planning, delivery, testing, operational readiness, go-live support, BAU handover and post-implementation review.
Deliver stakeholder assessments, change-impact assessments, engagement and communication plans, training-needs assessments and learning materials to support adoption across impacted functions and locations.
Facilitate workshops and working groups using appropriate methods such as Lean, A3 problem solving, Design Thinking, Dynamic Work Design, Scrum or Kanban.
Define success measures, track delivery, adoption and realised benefits, and maintain a reusable process-efficiency toolkit, standards and lessons learned.
Provide design inputs and practical guidance to GPOs, Process Leads and subject-matter experts to ensure solutions remain coherent across process boundaries and can be sustained in BAU.
People & Talent
Promote a culture of continuous improvement and support colleagues in applying common process-design and problem-solving practices.
Share knowledge, coach project participants where appropriate and contribute to a collaborative, inclusive and delivery-focused team environment.
Risk Management and Governance
Ensure process designs and changes align with applicable laws, regulations, policies, standards and the Group Risk Management Framework; engage Legal, CFCC and operational risk stakeholders as required.
Assess change risk, critical-process impacts, control implications, dependencies and residual risk; ensure exceptions are documented, approved, escalated and monitored through appropriate governance.
Proactively identify and escalate risks to deliver quality, schedule, resource capacity, technology readiness, operational resilience and benefit realisation, with clear mitigation and ownership.
Support effective control monitoring, audit and regulatory responses, and remediation activity relating to assigned process changes.
Rwview submissions and present, where required, at QPRs, NFRCs and other governance forums for prioritisation, treatment decisions and monitoring of risks and improvement actions.
Use agreed metrics and service standards to support evidence-based decisions, operational service excellence and sustained process performance.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead Banking Platform to achieve the outcomes set out in the Bank’s Conduct Principles
Key stakeholders
Global Process Owners, GPO delegates, Process Leads and subject-matter experts across the end-to-end CIB Client Lifecycle portfolio.
Client Coverage, Client Management, CDD Execution, CLM Ops, Orchestration teams, Financial Markets, Product and COO teams.
Country, regional and GBS Operations teams, including impacted frontline and operational users.
Technology, Transformation, Change Delivery, Data and Architecture teams.
CFCC, Legal, Group Operational Risk, Enterprise Risk Management and applicable second-line teams across Principal Risk Types.
Business QPRs, Non-Financial Risk Committees, Group Internal Audit and external auditors, as required.
Other Responsibilities
Embed Here for good and Group’s brand and values in Banking Platform
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Skills and Experience
Business Process and Target Operating Model Design
Process Analysis, Root-Cause Analysis and Continuous Improvement
Programme, Project and Change Delivery
Stakeholder Management, Facilitation and Influencing
Risk, Control and Governance Management
Data Analysis, Management Information and Benefits Tracking
Qualifications
Education
Degree or equivalent professional qualification in business, operations, project management a related discipline, with significant relevant experience in process design, operating-model design, business transformation or change delivery.
Training
Strong experience in process improvement, target operating model design, programme or project delivery and business change implementation, preferably within Corporate and Investment banking or a complex regulated environment.
Practical knowledge of Client Lifecycle processes such as onboarding, KYC/CDD, tax, funds onboarding, account opening, maintenance, consent, offboarding, dormancy or reactivation is advantageous.
Demonstrated ability to lead complex, cross-functional initiatives, facilitate workshops, influence senior stakeholders and work independently through ambiguity.
Advanced written communication, presentation, data-analysis and Microsoft Office skills; familiarity with process-mapping tools is desirable.
Certifications
Lean, Six Sigma, Business Process Management, Agile, project management or change-management certification is desirable but not mandatory.
Languages
English
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.