Vice President-Central Program Manager - OMAI

Citi · Banking & Financial Services

Mumbai Maharashtra India
Hybrid
Posted yesterday
Operations & Supply Chain

Apply on Citi Create resume for this job

About the job

The Central Program Manager is the operational backbone of the AI Product Development Lifecycle (PDLC) Working Group. This role bridges day-to-day POD supervision with broader engagement-level management, serving as the primary point of escalation for program execution and senior stakeholder contact. Responsible for definition, governance setup, and implementation of critical AI PDLC initiatives, the Central PM drives accountability and engagement while ensuring all Pods execute within the program's strategic framework.

#1. MD-level interaction is expected on a regular basis.

Key Responsibilities

Governance & Execution

- Establish governance aligned to PM Taxonomy; adapt based on evolving requirements

Coordinate all POD meetings: cadence, agendas, takeaways, action tracking

Maintain alignment to the approved engagement strategy

Define program objectives and develop structure and controls for successful delivery

Reporting & Communication

- Publish RAG status to Exec Sponsors and Operating Committee; manage escalations

Develop executive-level progress dashboards based on plan and risk analysis

Set direction and drive pace through clear, effective communication

Capture and document lessons learned; share best practices across the team

Risk & Issue Management

- Maintain consolidated RAID log; ensure timely escalation and mitigation

Provide challenge to status reports to highlight risk and ensure accuracy

Proactively identify opportunities to manage risk through streamlining

Execute active risk management with complete impact assessments

Stakeholder & Team Leadership

- Build strong relationships with MD-level and senior program stakeholders

Manage, mentor, and coach team members; identify high performers

Manage program resourcing strategy; escalating to senior leadership when needed

Drive accountability and engagement — hold oneself and team to deliverables

Enterprise Program Management Tools

- Experience using enterprise program management tools to plan work, track milestones, manage dependencies, and monitor delivery across complex initiatives.

Ability to maintain accurate project records in tracking systems, including status, risks, issues, decisions, and action items.

Use project tracking data to produce clear reports for senior stakeholders and identify delays or risks that require escalation.

Program Management

Requirements:

- 10+ years managing complex projects/programs following a structured methodology

Independently lead complex programs within broader initiatives; medium-to-high risk, LOB-wide scope

Guide, influence, and direct individuals through matrix management to achieve common goals

Solve complex problems; turn incomplete/conflicting inputs into tactical action plans

Acts as change catalyst; embodies strong team leadership and mobilization skills

PMP or PRINCE2 certified (or within 1 year); MS Project, Word, Excel, PowerPoint

Preferred Qualifications (All Levels)

- Experience managing AI/ML or digital transformation programs within financial services

Familiarity with AI Product Development Lifecycle governance and POD-based delivery structures

Background working with Operating Committees and executive governance bodies

Proficiency in Agile, SAFe, or hybrid delivery methodologies

Experience with Citi PM tools: Jira, Confluence, SharePoint, MS Project

------------------------------------------------------

Job Family Group:

Project and Program Management ------------------------------------------------------

Job Family:

Program Management ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above. ------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply on Citi