UX Architect
Zensar Technologies · IT Services & Consulting
- India
- On-site
- Posted today
- Apply by 31 Oct
- Design
About the job
Job Summary
We are looking for an experienced UX Architect to lead the definition and execution of user experience strategies for enterprise and customer-facing digital products. The ideal candidate will drive information architecture, interaction design, design systems, and user-centered design practices to create seamless, intuitive, and scalable experiences across web, mobile, and omnichannel platforms.
Key Responsibilities
UX Strategy & Architecture
Define and drive the UX vision, strategy, and experience roadmap.
Establish UX principles, frameworks, and design standards across products.
Translate business goals and customer needs into scalable experience architectures.
Ensure consistency and usability across multiple digital touchpoints.
Information Architecture
Design information architecture, navigation structures, taxonomy, and content hierarchies.
Create customer journey maps, user flows, wireframes, site maps, and service blueprints.
Simplify complex workflows into intuitive user experiences.
User Research & Validation
Lead user research, stakeholder interviews, contextual inquiries, and usability testing.
Develop personas, empathy maps, and customer journey frameworks.
Analyze quantitative and qualitative user data to guide design decisions.
Validate concepts through usability studies and iterative design improvements.
Interaction Design
Define user interactions, workflows, and experience patterns.
Develop low-fidelity and high-fidelity prototypes.
Create design specifications and interaction guidelines for development teams.
Ensure accessibility and usability best practices are embedded in solutions.
Design Systems & Governance
Establish and maintain enterprise-wide design systems.
Promote reusable design components and UX standards.
Drive UX governance, design reviews, and quality audits.
Ensure compliance with accessibility standards (WCAG).
Collaboration & Leadership
Collaborate with Product Managers, Business Stakeholders, Engineers, and Designers.
Mentor UX/UI Designers and provide architectural guidance.
Facilitate workshops, design thinking sessions, and stakeholder reviews.
Advocate for user-centric design across the organization.
Required Skills
UX & Design
User Experience (UX) Design
Information Architecture (IA)
Interaction Design (IxD)
Human-Centered Design (HCD)
Design Thinking
User Journey Mapping
Service Design
Customer Experience Strategy
Research & Testing
User Research
Usability Testing
Heuristic Evaluation
A/B Testing
Accessibility Audits
Analytics-Driven Design
Design Tools
Figma
Adobe XD
Sketch
Axure RP
Miro
InVision
FigJam
Design Systems
Design Systems Development
Component Libraries
Responsive Design
Design Governance
Technical Knowledge
HTML5
CSS3
JavaScript Fundamentals
Responsive and Mobile-First Design
Understanding of React, Angular, or modern front-end frameworks
Preferred Skills
Experience architecting large-scale enterprise applications.
Strong understanding of omnichannel and customer experience design.
Knowledge of accessibility standards (WCAG 2.1/2.2).
Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
Familiarity with Agile, Scrum, and SAFe frameworks.
Experience designing AI-powered, conversational, or personalized user experiences.
Qualifications
Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or related field.
10+ years of experience in UX Design, Product Design, or Experience Architecture.
Proven experience leading UX architecture initiatives for enterprise-scale platforms.
Strong portfolio demonstrating UX strategy, information architecture, user journeys, and design systems.
Key Competencies
Strategic Thinking
Design Leadership
Customer-Centric Mindset
Problem Solving & Critical Thinking
Innovation & Creativity
Stakeholder Management
Communication and Presentation Skills
Team Coaching & Mentoring
Cross-Functional Collaboration
Nice to Have
UX Certifications (NN/g, HFI, UXQB, etc.)
Experience with DesignOps frameworks.
Exposure to AI/GenAI-powered digital experiences.
Experience in Retail, eCommerce, Banking, Healthcare, or Telecom domains.
Experience leading global UX teams and digital transformation programs.
Certifications (Preferred)
Nielsen Norman Group (NN/g) UX Certification
Human Factors International (HFI) Certification
Certified Usability Analyst (CUA)
UXQB Certified Professional for Usability and User Experience (CPUX)
Key Responsibilities
UX Strategy & Architecture
Define and drive the UX vision, strategy, and experience roadmap.
Establish UX principles, frameworks, and design standards across products.
Translate business goals and customer needs into scalable experience architectures.
Ensure consistency and usability across multiple digital touchpoints.
Information Architecture
Design information architecture, navigation structures, taxonomy, and content hierarchies.
Create customer journey maps, user flows, wireframes, site maps, and service blueprints.
Simplify complex workflows into intuitive user experiences.
User Research & Validation
Lead user research, stakeholder interviews, contextual inquiries, and usability testing.
Develop personas, empathy maps, and customer journey frameworks.
Analyze quantitative and qualitative user data to guide design decisions.
Validate concepts through usability studies and iterative design improvements.
Interaction Design
Define user interactions, workflows, and experience patterns.
Develop low-fidelity and high-fidelity prototypes.
Create design specifications and interaction guidelines for development teams.
Ensure accessibility and usability best practices are embedded in solutions.
Design Systems & Governance
Establish and maintain enterprise-wide design systems.
Promote reusable design components and UX standards.
Drive UX governance, design reviews, and quality audits.
Ensure compliance with accessibility standards (WCAG).
Collaboration & Leadership
Collaborate with Product Managers, Business Stakeholders, Engineers, and Designers.
Mentor UX/UI Designers and provide architectural guidance.
Facilitate workshops, design thinking sessions, and stakeholder reviews.
Advocate for user-centric design across the organization.
Required Skills
UX & Design
User Experience (UX) Design
Information Architecture (IA)
Interaction Design (IxD)
Human-Centered Design (HCD)
Design Thinking
User Journey Mapping
Service Design
Customer Experience Strategy
Research & Testing
User Research
Usability Testing
Heuristic Evaluation
A/B Testing
Accessibility Audits
Analytics-Driven Design
Design Tools
Figma
Adobe XD
Sketch
Axure RP
Miro
InVision
FigJam
Design Systems
Design Systems Development
Component Libraries
Responsive Design
Design Governance
Technical Knowledge
HTML5
CSS3
JavaScript Fundamentals
Responsive and Mobile-First Design
Understanding of React, Angular, or modern front-end frameworks
Preferred Skills
Experience architecting large-scale enterprise applications.
Strong understanding of omnichannel and customer experience design.
Knowledge of accessibility standards (WCAG 2.1/2.2).
Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
Familiarity with Agile, Scrum, and SAFe frameworks.
Experience designing AI-powered, conversational, or personalized user experiences.
Qualifications
Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or related field.
10+ years of experience in UX Design, Product Design, or Experience Architecture.
Proven experience leading UX architecture initiatives for enterprise-scale platforms.
Strong portfolio demonstrating UX strategy, information architecture, user journeys, and design systems.
Key Competencies
Strategic Thinking
Design Leadership
Customer-Centric Mindset
Problem Solving & Critical Thinking
Innovation & Creativity
Stakeholder Management
Communication and Presentation Skills
Team Coaching & Mentoring
Cross-Functional Collaboration
Nice to Have
UX Certifications (NN/g, HFI, UXQB, etc.)
Experience with DesignOps frameworks.
Exposure to AI/GenAI-powered digital experiences.
Experience in Retail, eCommerce, Banking, Healthcare, or Telecom domains.
Experience leading global UX teams and digital transformation programs.
Certifications (Preferred)
Nielsen Norman Group (NN/g) UX Certification
Human Factors International (HFI) Certification
Certified Usability Analyst (CUA)
UXQB Certified Professional for Usability and User Experience (CPUX)