USI Digital- Services Associate - Workfront-Hyderabad

Deloitte USI (US-India offices) · Consulting & Professional Services

Hyderabad, Telangana, India
On-site
Posted 2 days ago

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About the job

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? If yes, we need your expertise!

Work you'll do

As a Services Associate, Integration and Development on the USI Digital team, you will be responsible for delivering business solutions to internal stakeholders through helpdesk tickets, mini-implementation projects, and initiatives aimed at enhancing productivity and innovation.

Manage helpdesk tickets and deliver resolutions aligned with quality standards and service level agreements.

Create reports in Adobe Workfront based on stakeholder requirements and customize the Workfront instance, including custom forms, layout templates, access levels, and user management.

Support implementation activities by managing project tasks, documenting meeting notes, setting up project plans in Workfront, and collaborating with team members.

Plan and conduct training sessions on tool navigation and respond to stakeholder questions through tickets and meetings.

Perform data governance activities, collaborate with teams within USI Digital and CMG in a consultative role, and support team workload during high-volume periods.

The team

About USI Digital team

USI Digital team offers innovative solutions that enable CMG to execute with agility, drive closed-looped marketing, and achieve operational excellence by optimizing data, tools, people, and processes.

Partners with various CMG channels to deliver data-driven insights in the form of dashboards and reports that help make informed decisions.

Provides end-to-end support around database management, reporting, and maintenance activities.

Proactively identifies opportunities for automation and reporting.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Qualifications

Required:

1-3 years of experience working in Adobe Workfront.

Bachelor of Technology or Bachelor of Engineering.

Experience creating reports in Adobe Workfront based on stakeholder requirements.

Experience customizing Adobe Workfront, including custom forms, layout templates, access levels, and user management.

Experience translating business requirements into technical requirements.

Experience working in Agile methodologies.

Preferred:

MBA.

Experience managing helpdesk tickets aligned with quality standards and service level agreements.

Experience planning and conducting tool training sessions.

Experience supporting implementation projects in Adobe Workfront.

Experience working with internal stakeholders across cross-functional teams.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

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