Trust & Safety Associate - Voice

Accenture · IT Services & Consulting

Hyderabad
On-site
Posted today
Customer Service & Support

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About the job

Skill required: User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? • Enables a superior brand experience , accelerates responsible growth and creates a secure environment

Identify the spam content to provide genuine search results Help the victims to remove their explicit videos Photographs from global sites Remove the Personal Identifiable information reported by the user from various search results Addressing ad blocking through improving ad experiences across the web Review websites product listings and merchant center accounts to ensure compliance with the Client Shopping policies and quality standards Review web pages and tag the Landing Page based on the content on the page for Client to display the right content to the relevant audience Review videos and decide whether it can be monetized Authorization specialist will work on Trademark related complaints based on the Trademark Policy counterfeit goods services either will process the Complainant TM Authorization or will pushback escalate the complaints in case we have any grey area cases concerns Once the complaint is processed the Trademark will be blocked from the Search Engine

Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services.

The content may cover may be sensitive in nature.

Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner.

What are we looking for? • Primary skill - Content Moderation - P1

Roles and Responsibilities: • Minimum 1 -2 years of experience in chat and email support

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Review, classify andor remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation andor responsible AI regulations, governance, policy, and consulting work. • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team • Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas. • Analyze the model s responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance. • Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model s responses. • Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.• Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and (insert language) skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportede

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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