Technology Analyst - IT Services
Infosys · IT Services & Consulting
- Pune, India
- On-site
- Posted yesterday
- IT & Infrastructure
About the job
The IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires strong technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools.
Responsibilities
o Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.
o Ensure compliance with organizational standards and security policies.
o Lead and mentor IT operations team members, ensuring optimal performance and professional growth.
o Manage shift schedules, leave planning, and team utilization.
o Implement and adhere to ITIL best practices for incident, problem, and change management.
o Track and ensure SLA compliance for all IT service requests and incidents.
o Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting.
o Oversee asset lifecycle management, including onboarding, allocation, and disposal.
o Maintain and troubleshoot servers, network devices, and connectivity issues.
o Ensure proper cabling, labeling, and documentation for all IT assets.
o Identify opportunities for process optimization and automation.
o Drive initiatives for improving IT service quality and user experience.
Technical requirements
Windows
Networking (LAN/ WAN), firewalls
Virtualization (VMware, Hyper-V),
cloud platforms (AWS, Azure)
Scripting (Shell, PowerShell, Perl)
Certifications: ITIL, PMP, or vendor-specific certifications (e.g., Cisco, Microsoft, Red Hat) are often preferred
Educational requirements
BE
Preferred skills
TIG->Standard TIG
Experience: 3-5 years