Technical Team Lead
Infosys · IT Services & Consulting
- Mysore, India
- On-site
- Posted today
- Customer Service & Support
Responsibilities
Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
The role will also require the individual to motivate, mentor, coach and groom the team.
Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.
Educational requirements
Graduate
Preferred skills
Customer Service->CS-Service Desk/ Voice
Experience: 4-9 years