Team Member_Comm. Bank HO & Support_0177_6604_1094746_HRR
Kotak Mahindra Bank · Banking & Financial Services
- Kolkata, West Bengal, India
- On-site
- Posted 4 days ago
- Apply by 11 Nov
- Retail & Hospitality
About the job
Team member- gold loans
Source new Gold Loan customers and achieve business acquisition targets.
Conduct accurate appraisal and valuation of gold ornaments as per company guidelines.
Process Gold Loan applications and ensure completeness of documentation.
Verify KYC documents and maintain regulatory compliance.
Handle disbursement, renewal, part-payment, closure, and release of pledged gold.
Manage customer relationships and address customer queries efficiently.
Cross-sell relevant financial products to existing customers.
Follow up with customers for renewals, overdue accounts, and repayments.
Ensure safe handling, storage, and custody of pledged gold ornaments.
Maintain branch records, registers, and MIS reports.
Support branch operations and contribute to overall business growth.
Preferred Candidate Profile
Graduate in any discipline.
0-3 years of experience in Gold Loans, Banking, NBFC, Financial Services, Retail Sales, or Customer Service.
Freshers with strong customer handling skills may also be considered.
Knowledge of gold appraisal and lending processes will be an added advantage.
Good communication and interpersonal skills.