Team Lead, Customer Operations

Want to be a bswifter?

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

This is an in-office role in our Bangalore Office. The working hours for the team you oversee will be in the range of 10:30am – 7:30pm IST, Monday through Friday. At times, you may also be expected to collaborate with U.S colleagues after the standard shift.

Train, prioritize work for, and manage workflows for a team of analysts in a high-volume, fast paced transaction environment

Provide supervision for 10-15 team members

Perform quality audits of the team’s work product

Provide performance coaching and mentorship

Manage KPIs around productivity, quality and timeliness

Partner with internal teammates globally to resolve escalations

Maintain thorough understanding of all internal systems to respond to general and specialized internal team requests

Look for and help drive continuous process improvements/efficiencies

Serve as coach and mentor to peers

Provide open communication in a pleasant, professional manner with a can-do attitude

Responsible for special projects as assigned

Test client sites for quality assurance; track and monitor the resolution of issue

Help foster a diverse and inclusive work environment

Required Qualifications

4+ years of work experience

1+ years of experience leading a team

Proficiency with Excel (reading formulas to understand what they are doing, adding new formulas to workbooks)

Experience with other Microsoft Office products

Agility to learn new processes and then train others on them

Ability to assist and equip others to efficiently solve complex problems

Strong customer service orientation

Excellent verbal and written communication skills

Adaptability to a rapidly changing priority list

Bachelor’s degree

Experience in leading a team within a high transaction processing environment

Advanced proficiency in MS Excel (Macros, visualization)

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Comprehensive Health Benefits : Medical, Accidental and Term Life Insurance coverage to support your wellness and that of your family.

Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

Hybrid work-model: With flexible working hours

Retirement Savings Plans : Options like Provident Fund and Gratuity to help you plan for a secure financial future with employer contribution

Professional Development : Opportunities for career growth, including training and access to resources to support your career progression.

Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact : At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work . We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

If you have what it takes to join our award-winning culture, we’d love to hear from you!