TCPS Analyst I - Korean Language
American Express · Banking & Financial Services
- Gurugram, HR, India
- On-site
- Posted today
- Apply by 5 Nov
About the job
Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.
Responsibilities:
Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
Handle Claims for lost/Stolen and Unable to Cash Traveler Cheques.
Handle Escheatment calls and faxes.
Process Refund Requests, Overspend and Excessive balance cases
Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
Respond to customer escalation and conduct a root cause analysis of the escalation
Leverage expertise in analyzing risk related data, identifying fraud connections
Manage change effectively to meet / exceed performance targets
Minimum qualification :
Graduate with 0 – 3 years of Prior Experience
Proficiency in Korean language
Work in a 24*7 work environment in a customer facing calling profile
Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
Good oral and written communication skills in English
Good listening and decision-making skills.
An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk