Support Engineer (MPMKVVCL, Bhopal)
Centre Entrepreneurship Development Madhya Pradesh India · Government & Non-profit
- Posted 8 days ago
- IT & Infrastructure
- Contract
About the job
NAME OF THE DEPARTMENT/OFFICES/SUB OFFICES: MPMKVVCL, Bhopal
JOB DESCRIPTION
JOB TITLE
Support Engineer
TOTAL NUMBER OF POSITION
3
ESSENTIAL QUALIFICATION
B.E. / B.Tech/MCA/ M.E./M.Tech/B.Sc/M.Sc./Graduate
TECHNICAL QUALIFICATION IF REQUIRED
•Experience in System support, Software and Hardware support, Application and Network support.
Experience in Windows Server OS (2008/2012/2016),Windows Workstation OS, Microsoft SCCM,Microsoft Office 365 Suite, Microsoft Exchange 2013 & 2016, Active Directory (Added Advantage)
Field incoming problems from end users to resolve application issues in accordance with end user.
Investigate and resolve customers‘ issues through the use of product knowledge, excellent troubleshooting skills
Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy.
Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard.
Identify and learn appropriate software applications used and supported by the Company.
Administer support/system maintenance activities in accordance with instructions provided by the senior
DESIRABLE QUALIFICATION IF REQUIRED
EXPERIENCE
Minimum 2 Years
ROLE AND RESPONSIBILITY
Support Engineer
KEY SKILLS
Experience in System support, Software and Hardware support, Application and Network support.
Experience in Windows Server OS (2008/2012/2016),Windows Workstation OS, Microsoft SCCM,Microsoft Office 365 Suite, Microsoft Exchange 2013 & 2016, Active Directory (Added Advantage)
Field incoming problems from end users to resolve application issues in accordance with end user.
Investigate and resolve customers‘ issues through the use of product knowledge, excellent troubleshooting skills
Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy.
Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard.
Identify and learn appropriate software applications used and supported by the Company.
Administer support/system maintenance activities in accordance with instructions provided by the senior
LOCATION
MPMKVVCL, Bhopal
WAGES
33200