Support Engineer L3

Fractal · IT Services & Consulting

Bengaluru
Hybrid
Posted 3 days ago
IT & Infrastructure

Apply on Fractal Create resume for this job

About the job

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Title: L3 Data Engineer

Location: Mumbai, India (Hybrid / On‑call rotation)

Role Overview:

We are seeking a highly skilled L3 Data Engineer to support and enhance our data platforms and pipelines. This role is responsible for handling complex production issues, break‑fix activities, enhancements, and automation, while providing expert‑level support to L1/L2 teams. The ideal candidate will have strong hands‑on experience with GCP-based data platforms, distributed data processing, and workflow orchestration, along with a strong operational mindset.

The role requires participation in 8×5 coverage with on‑call support for critical incidents.

Key Responsibilities:

Production Support & Incident Management

Provide L3 support by resolving incidents escalated from L2 teams within defined SLAs.

Handle highly complex and specialized technical issues across data pipelines and platforms.

Perform detailed root cause analysis (RCA) for recurring and critical issues.

Participate in on‑call rotations to support critical production incidents.

Support Problem Management, Break‑Fix, and Minor Enhancements activities.

Platform Operations & Enhancements

Perform and support change requests and platform enhancements.

Prioritize incidents, service requests, and enhancements based on business impact and available capacity.

Ensure stability, performance, and scalability of data pipelines and infrastructure.

Collaborate with stakeholders to implement minor functional and technical improvements.

Automation & Continuous Improvement

Proactively identify opportunities to automate repetitive operational tasks.

Drive continuous improvement initiatives to reduce incidents and improve support efficiency.

Enhance monitoring, alerting, and self‑healing mechanisms where applicable.

Knowledge & Process Management

Continuously update and maintain SOPs, runbooks, and Knowledge Base articles.

Mentor and guide L1/L2 support teams, improving overall support maturity.

Ensure operational best practices and compliance are followed consistently.

Required Technical Skills

Cloud & Data Platforms

Google Cloud Platform (GCP) with strong hands‑on experience in:

Dataproc

BigQuery

Cloud Run

Compute Engine

Cloud Storage

IAM

Data Engineering & Processing

Strong experience with Apache Spark

Hands‑on experience with Hive

Solid understanding of distributed data processing concepts and performance tuning

Workflow Orchestration

Experience with Apache AirflowS (DAG design, troubleshooting, monitoring)

Working knowledge of Scala

Programming & Scripting

Strong proficiency in Python

Experience with Shell scripting (Bash)

Preferred Qualifications

Experience supporting large‑scale production data platforms.

Familiarity with CI/CD pipelines for data platforms.

Experience with monitoring, logging, and alerting tools.

Knowledge of data governance, security, and access control best practices.

Strong analytical, problem‑solving, and communication skills.

Behavioral & Soft Skills

Ability to work in high‑pressure production environments.

Strong ownership, accountability, and customer‑centric mindset.

Excellent collaboration skills with cross‑functional teams.

Proactive approach to problem solving and process improvement.

Coverage & Support Model

8×5 operational coverage

Nice-to-Have

Experience working in ITIL-based support environments.

Exposure to cost optimization and performance tuning in GCP.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Apply on Fractal