Support Engineer
- Bengaluru
- On-site
- Posted today
- IT & Infrastructure
About the job
Support Engineer
Department: Support
Level: IC – Mid-Level
Location: Bangalore
Type: Full Time
Reports To: Manager/ Senior Manager- Support
About Cleo
Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between.
Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.
Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.
The Opportunity
You will own the end-to-end resolution of transaction issues, ensuring incidents are not just fixed but understood, reduced, and prevented from recurring.
What You'll Do
What You Bring
Required
Preferred
Behavior Competencies
Initiative & Innovation- Ability to be proactive and develop new ideas
Level 2: Initiative - Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions.
Leadership & Management - Ability to work within or lead a team
Level 1: Team Oriented - Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed.
Planning & Organization- Ability to manage tasks and activities
Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems.
Customer Focus- Ability to manage relationships with customers
Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions.
Interpersonal Communication- Ability to communicate effectively with people
Level 2: Active Listening & Empathy- Listens to others' points of view through verbal and non-verbal communication. Formulates own views while understanding others'.
Achievement Focus- Ability to achieve objectives
Level 2: Persistence- Meets targets and fulfills agreements even when adverse circumstances prevail. Stays focused and resourceful under pressure.
Solution Finding- Ability to analyze situations and find accurate solutions
Level 2: Information Acquisition- Identifies gaps in available information and provides solutions for fixing them. Takes new information into account and modifies understanding accordingly.
People Focus- Ability to account for the human factor
Level 2: Efficiency of Staff- Manages own stress and avoids impacting team members. Anticipates and manages potential conflicts. Champions diversity through a positive approach.
AI Fluency
Has repeatable prompts for core parts of their job. Feeds relevant context into AI before complex work rather than asking isolated questions. Uses AI to do things they wouldn't have had time to do before — more thorough prep, a second pass on quality.
Why Cleo
Join. Grow. Lead the Future of Supply Chain.
At Cleo we don't just manage supply chains — we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth.
WHY JOIN US
Strategic Influence
Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide.
Innovation-Driven Culture
Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges.
End-to-End Visibility
Lead across planning, sourcing, logistics, and fulfillment — connecting dots others can't see.
Sustainability at the Core
Help build ethical, transparent, and sustainable supply chains that make a difference.
WHY GROW WITH US
Leadership Development
Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career.
Internal Mobility
We prioritize internal talent — your next big opportunity could be just one conversation away.
Recognition & Impact
Your ideas matter. Your leadership is visible. Your success is celebrated.
Inclusive Community
Thrive in a diverse, collaborative environment where every voice is heard and respected.
We are a Talent Destination for supply chain leaders who want to make bold moves, solve real world problems, and grow without limits. Whether you're stepping into your first leadership role or scaling new heights — your journey starts here. Cleo Never Stops.
Total Rewards
Benefits
Equal Opportunity Statement
Cleo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.