Staff Product Designer

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.

Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.

You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.

You'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.

The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.

You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.

Key Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction.

Location: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours.

Working Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).

Your Daily Adventures Will Include:

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Craft industry-leading system architectures, seamless user flows, usable interaction models, and highly polished visual UI designs for novel AI-powered features.

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Present well-considered design strategies, concepts and prototypes, and communicate the underlying rationale with confidence to the team and leadership.

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Balance customer needs, business goals, and technical considerations to ship well-considered product enhancements that deliver measurable impact.

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Partner closely with other Product Designers to collaborate and iterate on solutions, while also expanding our design system.

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Partner with our Product Managers to shape the product vision, conduct customer interviews, gather qualitative and quantitative insights to support your design work, and run usability studies to evaluate proposed solutions.

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Work with a highly adept team of Product, Engineering, and Marketing partners to advance core product capabilities and bring new insights to streamline user flows.

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Become an expert in the sales personas, their workflows, and user needs.

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Drive or contribute to evangelize AI enabled design tools and processes in the design team

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Help us co-create a vibrant inclusive design culture shaped by team members across US, Czechia, India, with diverse backgrounds and perspectives, focused on mutual support and continuous improvement.

Our Vision of You:

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You're curious about the latest technologies and experiment with AI regularly to accelerate your workflows, prototyping new interaction paradigms and envisioning novel product experiences. We’d love to see examples of this in your portfolio.

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Have experience leading design for a major feature area or a new zero-to-one product independently and are confident bringing a strong and informed point of view.

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You work with complete autonomy and can lead collaborative workshops across disciplines to frame problems and ideate solutions.

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You’re able to define entirely new product propositions and solve significant interaction complexity without a clear precedent, esp. for AI-powered features, and have a deep understanding of emerging design patterns and best practices for AI products.

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You design and prototype at speed using the latest AI design tooling, exploring multiple solutions in parallel, proposing new interactions and UI patterns for conversational AI assistants, agentic automation workflows, prompt authoring patterns, observability and human-in-the-loop experiences.

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Are skilled in presenting and explaining your work, process, decisions, and rationale to cross-functional stakeholders and proactively seek feedback to deliver world-class designs.

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Skillfully gauge and adjust your process and deliverable fidelity for proposed solutions to meet the objectives. Including: early vision concepts, information architecture, low fidelity wireframes, user flows, prototypes, detailed visual design, and design specifications.

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Can work within fast-paced agile teams across multiple projects where close collaboration is part of the daily rhythm. You’re outcome-oriented and not easily overwhelmed or discouraged.

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Have experience participating in and driving research activities and utilizing the knowledge of customer needs to envision novel solutions in undefined problem spaces.

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Are a systems thinker and can utilize, propose, and extend shared components and patterns of our design system.

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Are passionate about the details and always keep pushing your work until it is refined, simple, elegant, and world-class.

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You exemplify, maintain, and improve our design processes, introducing new methods, frameworks, and tools, to improve the design team’s creativity and efficiency. Bonus points for driving whole initiatives from inception to shipped production code on your own.

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Have 10+ years of experience in digital product design / UX design / interaction design for software products, preferably with at least 1 year at Staff or Lead level. Bonus points for having designed workflow-based productivity tools powered by AI.

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You communicate clearly and succinctly, both in written and verbal form, to various audiences across the business, including senior leadership .

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You have an inclusive, transparent collaboration style and strong stakeholder management skills. Bonus points for experience collaborating with distributed teams across time zones.

Please include everything listed below in your application:

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A link to your online portfolio (incl. password)

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Your CV and/or LinkedIn profile

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A few words explaining why Outreach is interesting to you and why you believe it would be a good match

Why You’ll Love It Here

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.