Job Description
Job Summary –
•Review the account opening, account maintenance, and move money paperwork and enter the customer details based on the
procedures defined in standard operating procedures
•Perform quality check on the data captured in the client platform and ensure highest standard of accuracy
•Process application forms based on the priority defined by the client
•Identifying the customer request and indexing the same to the appropriate department
•Handling the task assigned and providing resolutions within the timeliness
•Meeting all defined targets like productivity, accuracy, product knowledge and schedule adherence
Meeting all defined targets like productivity, accuracy, product knowledge, schedule adherence and maintenance of requisites
Years of experience needed – NA
Technical Skills:
•Educational qualification – Bachelors/Post Graduate degree aggregate of 70%. Preferably B com, BBM, BCA, BBA and MBA
•Must have 2+ years of work experience in Investment Banking Domain
•Good Knowledge on Capital markets such as shares, key players in IB world, Trade date, etc.
•Must be able to type at 30 WPM with 95% accuracy (as per test results on typing software)
•Must be professional and courteous in all interactions with clients and staff
•Must have basic skills in usage of MS Word and MS Excel
•Must have strong interpersonal, excellent communication (write & speak) skills (comprehend and action written customer requests)
with a desire to work in a Back-Office Operations environment
•Must be able to multi-task and be adaptable to change
•Must be able to meet department expectations, handle repetitive work, and work overtime as required
•Must be able to sit for long periods of time while entering data or performing other sedentary duties
•Stand for periods of time during meetings and/or other group events
•Willingness to work in flexible shifts
Certifications Needed: NA
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
