Sr. Tech Lead - Application Development Microsoft N 4D

Genpact · IT Services & Consulting

1401-G-India: Floor 1 to 12, Hafeezpet Phoenix, Hyderabad
Hybrid
Posted yesterday
Apply by 30 Jan 2027
Software Engineering

About the job

Sr. Tech Lead - Application Development Microsoft N

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Role Summary

Data Migration Consultant responsible for planning, designing, and executing data migration strategy for Dynamics 365 Customer Service & Contact Center solutions, ensuring high-quality, accurate, and secure data transition from legacy systems to Dataverse with minimal business disruption.

This role is critical to enable:

360° customer view

Reliable case history & service continuity

Accurate routing, SLA, and AI insights

Key Responsibilities

Data Migration Strategy & Planning

Define data migration approach and roadmap : - Lift-and-shift vs transform-driven migration

Phased vs big-bang migration

Identify: - Source systems (CRM, ERP, telephony, data lakes)

Data entities (customers, cases, interactions, knowledge articles)

Create: - Data migration plan, timelines, and dependencies

Data migration planning and ensuring data integrity are core responsibilities in D365 CE implementations

Data Mapping & Transformation

Perform data mapping between source systems and D365 Dataverse

Define: - Field-level mappings

Data transformation rules

Data enrichment requirements

Handle: - Data normalization (format, structure alignment)

Data cleansing logic

Data Extraction, Transformation & Load (ETL)

Design and execute ETL processes using: - Azure Data Factory / SSIS / ETL tools

Perform: - Data extraction from legacy systems

Transformation and validation

Load into Dataverse

ETL and data migration processes are key parts of D365 integration and data handling

Contact Center Data Migration (Critical)

Migrate customer service-specific datasets : - Case history and interactions

Knowledge articles and FAQs

Customer communication records

SLAs, entitlements, and service configurations

Ensure continuity of: - Customer journeys

Agent workflows

Customer service modules include case management, knowledge management, routing, and SLAs which must be preserved during migration

Data Quality & Validation

Define and execute: - Data validation rules

Reconciliation checks (source vs target)

Ensure: - Data completeness

Accuracy and consistency

Identify and resolve: - Data anomalies and duplicates

Testing & Migration Rehearsals

Support: - Migration testing cycles (trial loads, SIT, UAT validation)

Conduct: - Mock migrations / dress rehearsals

Validate: - End-to-end business usage scenarios (case creation, routing, reporting)

Cutover & Go-Live Execution

Plan and execute: - Final migration cutover strategy

Coordinate with: - Business, functional, and technical teams

Ensure: - Minimal downtime

Data readiness for go-live

Data Governance, Security & Compliance

Implement: - Data security controls (masking, encryption)

Ensure compliance with: - GDPR and regulatory requirements

Support: - Audit and traceability requirements

Data security, masking, and compliance are key aspects in D365 contact center implementations

Collaboration & Documentation

Work with: - Functional consultants (data requirements)

Integration consultants (data interfaces)

Architects (data design & governance)

Create: - Data mapping documents

Migration runbooks

Reconciliation reports

Qualifications & Experience

Experience

Extensive experience in data migration / data engineering / ETL

Strong experience in: - CRM migrations (preferably Dynamics 365 CE)

Customer Service / Contact Center data domains

Experience with: - Large-scale, multi-system migrations

Technical Skills

Data Migration & ETL

Expertise in: - ETL tools (Azure Data Factory, SSIS, etc.)

Data transformation and cleansing

Strong understanding of: - Data modeling and mapping

D365 & Platform Knowledge

Good understanding of: - Dynamics 365 Customer Service

Dataverse data model

Exposure to: - Power Platform

Integration Awareness

Familiarity with: - APIs and integration pipelines

Azure services for data orchestration

Contact Center Domain Knowledge

Understanding of: - Customer interaction data models

Case lifecycle and service processes

Awareness of: - Omnichannel data flows (chat, voice, messaging)

Certifications (Preferred)

Microsoft: - Azure Data Engineer Associate (DP-203)

Azure Developer (AZ-204)

Dynamics 365 Customer Service (MB-230)

Soft Skills

Strong analytical mindset and attention to detail

Problem-solving and data troubleshooting

Stakeholder communication (business + technical)

Ability to handle high-volume, complex data scenarios

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle

Required Skills

Microsoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Development Microsoft N

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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