Sr. Order Management Specialist

NielsenIQ · Consulting & Professional Services

Pune, MH, India
On-site
Posted today
Full-time

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About the Role

NielsenIQ is seeking a highly motivated Order Management Specialist to support the North America business by ensuring the seamless progression of customer opportunities from contract execution to revenue recognition. Reporting to the Order Management Team Lead, this role serves as a critical link between Sales, Finance, Customer Success, and other cross-functional stakeholders to drive operational excellence throughout the Quote-to-Cash (QTC) process.

The ideal candidate is detail-oriented, customer-focused, and proactive, with a strong understanding of order management processes and revenue operations. This individual will be responsible for managing order intake, validating deal accuracy, supporting purchase order management, ensuring compliance with company policies, and identifying opportunities to improve efficiency across the order lifecycle.

Key Responsibilities

Order Processing & Revenue Enablement

Manage day-to-day order management activities to ensure opportunities are converted to revenue efficiently and accurately.

Identify process gaps and recommend improvement opportunities.

Conduct process refresher training sessions to enhance team knowledge and adherence.

Perform audit checks to ensure process compliance and quality standards.

Effectively manage escalations and provide appropriate solutions within defined timelines.

Demonstrate a proactive approach by taking ownership of additional responsibilities and driving successful outcomes.

Review and approve sales opportunities submitted through the gatekeeper process, ensuring completeness and compliance with company guidelines.

Support order processing activities within CRM and ERP platforms.

Partner with Sales teams to guide them through order submission requirements and improve first-time-right order quality.

Manage purchase order (PO) validation, tracking, and related customer documentation requirements.

Process requests related to customer account creation, maintenance, modifications, and account block/unblock activities.

Resolve order-related inquiries within established service level agreements (SLAs).

Identify process gaps and recommend improvements to enhance operational efficiency and customer experience.

Support the integration and optimization of CRM and Finance systems to improve transaction accuracy and processing speed.

Ensure adherence to company policies, revenue recognition requirements, and internal business controls.

Support internal and external audit activities, including statutory and compliance audits, in accordance with global and regional standards.

Maintain accurate documentation and records related to order management activities.

Collaborate closely with Sales, Finance, Customer Success, Legal, and other business partners to resolve operational issues.

Effectively communicate order status, risks, and escalations to stakeholders and leadership.

Manage multiple priorities in a fast-paced environment while meeting deadlines and maintaining service quality.

Required Qualifications

Bachelor’s degree in business administration, Finance, Commerce, or a related field.

2-4 years of experience in Order Management, Quote-to-Cash (QTC), Sales Operations, Revenue Operations, Deal Desk, or Customer Operations.

Strong understanding of the end-to-end Quote-to-Cash lifecycle, including order processing, invoicing, and revenue recognition principles.

Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

Excellent verbal and written communication skills in English.

Strong analytical and problem-solving skills with attention to detail.

Demonstrated ability to manage multiple priorities and meet deadlines in a dynamic environment.

Experience working effectively with cross-functional and geographically distributed teams.

Experience working with CRM platforms such as Microsoft Dynamics 365 (MSD), Salesforce, or similar systems.

Exposure to ERP platforms such as SAP or equivalent financial systems.

Experience with reporting and analytics tools such as Power BI.

Our Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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