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Specialist - Workplace Services

R1 RCM · Healthcare & Pharma

  • Gurugram, India
  • On-site
  • Posted yesterday
  • Operations & Supply Chain

About the job

Job Title: Specialist – Facilities, Technical Services

Location: R1RCM Global Pvt Ltd., Tikri

Department: Administration & Facilities

Reports To: Program Manager – Administration & Facilities

Experience Required: 4–6 Years

Shift - Rotational (Morning, Night)

Key Responsibilities

Technical Operations (Electrical, Plumbing & Maintenance)
Support operation and maintenance of: Electrical systems (LT panels, UPS, DG, lighting) HVAC systems (PAC/AHU) Plumbing systems (water supply, drainage, fixtures) Fire safety systems (hydrant, alarms, extinguishers)
Execute and track R&M (Repair & Maintenance) activities
Assist in breakdown handling and coordinate with vendors for quick resolution
Maintain daily maintenance logs and checklists
Maintenance Planning & Tracking
Prepare and track 52-week maintenance calendar for all technical systems
Ensure execution of: Preventive Maintenance (PPM) Daily, weekly, and monthly maintenance activities
Maintain records of: Completed vs planned tasks Downtime and issue logs
Share regular updates with the reporting manager
MST Team & Shift Management
Allocate daily tasks to MSTs (Multi-Skilled Technicians)
Monitor and track daily activities of MSTs
Manage shift planning and manpower allocation
Ensure adequate staffing as per operational requirements
Follow up on task completion and productivity
Facility Operations
Ensure smooth day-to-day facility functioning
Coordinate with housekeeping, pantry, and security teams
Support office layout changes, seating adjustments, and small setups
Ensure workplace cleanliness, hygiene, and upkeep
Vendor Coordination
Coordinate with vendors for routine services and breakdowns
Track service delivery and follow up for closure
Report SLA deviations to the manager
Assist in invoice verification and documentation
Material Management & Inventory Control
Track daily material usage for maintenance activities
Maintain stock records and inventory levels
Ensure availability of critical spares and consumables
Coordinate for procurement of required materials
Avoid wastage and ensure optimal usage
Cost Control & Optimization
Support cost-saving initiatives in maintenance activities
Track consumption and identify areas of cost reduction
Ensure efficient utilization of materials and resources
Employee Support & Workplace Experience
Act as first point of contact for facility-related issues
Ensure timely logging and closure of complaints
Support employee comfort (lighting, AC, seating, etc.)
Compliance & Documentation
Maintain records for: Maintenance activities Compliance and audits
Support basic safety checks and audit preparation
MIS & Reporting
Maintain MIS reports in Excel: Maintenance tracker MST activity tracker Material consumption
Share daily/weekly updates with reporting manager

Must-Have Requirements

Graduate (Commerce preferred), & Diploma/ITI in Electrical/Mechanical
Basic knowledge of electrical systems, plumbing, and office maintenance
4–6 years of experience in facilities/technical services
Experience in handling R&M and maintenance tracking, PPM.
Exposure to MST/team coordination
Good knowledge of MS Excel, Power Bi,
Communication - very good command on English
Location - Gurgaon

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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