Specialist - System Management

Role Title IBM Z Technical Operator

General Skills

Strong problem determination skills with the ability to detect triage and control processing anomalies and system errors

Clear written and verbal communication skills especially when explaining technical issues during incidents and shift handovers

Ability to build effective working relationships across Technology teams and Service Centres based on trust and consistent delivery

Comfortable working in a collaborative global team environment approachable and supportive

BankingFinance experience is beneficial especially in highavailability riskcontrolled environments

Technical Requirements

IBM Z console operations monitor system messages s and logs respond appropriately to maintain service availability

Monitor job execution troubleshoot failures restartrelease jobs and ensure dependencies and priorities are met

Submit schedule and manage batch processing using JCL and job scheduling tools such as TWS

Support IPL activities role swaps and controlled component restarts

Perform routine housekeeping activities and help ensure resiliency through disciplined operational execution

Respond to CICS and DB2 s and perform firstline checksescalations using documented procedures

247 shift operations Work rotating shifts and manage incidents efficiently to maintain high availability

Participate in retrospectives and contribute to process improvements including automation to reduce BAU toil

Coordinate with Service Centre and support teams for escalation resolution reporting and operational communications