SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

Amazon · Retail & E-commerce

Bengaluru, Karnataka, India
On-site
Posted today
Operations & Supply Chain
full-time

About the job

Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide?

Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort.

The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.

Key job responsibilities

Key responsibilities:

Volume & Revenue Growth

Own and drive volume and revenue targets for the SMB shipper segment

Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage

Develop and implement strategies to increase share of wallet among existing SMB shippers

Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth

Account Management

Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities

Proactively identify at-risk accounts and implement retention strategies to reduce churn

Negotiate and manage commercial terms in alignment with business objectives

Product and Program Interventions

Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment.

Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions

Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW shippers

Customer Service Team Management

-Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base

Basic qualifications

3+ years of program or project management experience

Bachelor's degree

Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

5+ years in logistics industry, driving scalable product and program solutions for the business

3+ years experience in sales / account management / business development

Preferred qualifications

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

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