Services Support Associate II - Records & Contracts Operations - Hyderabad

Deloitte USI (US-India offices) · Consulting & Professional Services

Hyderabad, Telangana, India
On-site
Posted yesterday
Customer Service & Support

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About the job

Services Support Associate II, Firm Risk, Compliance, and Governance Services

Do you have an aptitude for data analysis and creating positive user experiences? If so, you may be a good fit for this role. At Deloitte, we provide client services and develop new products and services to sustain competitive advantage, while managing a diverse collection of systems, processes, and functions. As a Records & Contracts (R&C) Analyst, you'll help facilitate compliance with policies and practices related to records and contracts management by providing technology, tools and processes tailored to meet customer needs.

Work you'll do

As a Services Support Associate II, Firm Risk, Compliance, and Governance Services on the Records & Contracts (R&C) team, you will be responsible for:

Coordinate and manage assigned processes, projects, technologies, and initiatives; identify required actions and improvements; and coordinate with the R&C team to support compliance and project delivery.

Execute research, data analysis, queries, and report generation within records and contracts management and related systems; perform data synchronization and quality checks in Microsoft Excel and records systems.

Maintain project documentation and standard operating procedures; develop solutions, materials, and recommendations to support records and contracts management processes and projects.

Escalate issues, risks, and decisions to the Manager, R&C leadership, or other stakeholders as necessary; recommend mitigating actions.

Support compliance with external requirements and internal policies and practices pertaining to records retention and contracts management; contribute to teaming and work-process improvements.

The team

The R&C team consists of an integrated, cross-functional group of team members, with every role critical to our successful project delivery. R&C partners with each Deloitte business to facilitate compliance with policies and practices related to records and contracts by providing technology, tools and processes tailored to meet their needs. We also play a key role in coordinating with the Office of General Counsel for document preservation requests. The team works closely with stakeholders in developing new processes and collaborates to enhance existing operations.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Qualifications

Required:

Bachelor's degree

1 to 3 years relevant work experience

Advanced skills in Microsoft Excel

Excellent verbal and written skills in English

Excellent customer service skills, including active listening, professionalism and responsiveness

Ability to work well with other team members both in India & US

High level of attention to detail for reliable accuracy; adaptive to changes in technology and evolving business needs

Preferred:

Ability to analyze data and establish strategic insights

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