Senior Track Lead
HCLTech · IT Services & Consulting
- Chennai, Tamil Nadu, India
- On-site
- Date not given
- IT & Infrastructure
About the job
Job Summary
Role Summary
We are seeking a skilled UiPath & Generative AI Application Support Engineer to provide L2/L3 support, maintenance, monitoring, and continuous improvement for enterprise automation solutions built using UiPath and GenAI technologies. The candidate will ensure high system availability, resolve production issues, optimize bot performance, and support AI-driven business processes.
UiPath Support
Support UiPath Orchestrator, Robots, Studio, and Automation Hub solutions.
Monitor bot execution, queues, assets, and schedules.
Deploy and manage automation packages across environments.
Coordinate with development teams for bug fixes and enhancements.
Maintain automation documentation and operational runbooks.
Generative AI Support
Support GenAI solutions utilizing OpenAI, Azure OpenAI, Gemini, or similar LLM platforms.
Monitor AI service performance, token usage, response quality, and API integrations.
Troubleshoot prompt failures, model response issues, and integration defects.
Collaborate with data scientists and AI engineers for issue resolution.
Assist in prompt tuning and optimization activities.
Monitoring & Operations
Utilize tools such as:
UiPath Insights
Dynatrace
AWS CloudWatch
Azure Monitor
Splunk/AppDynamics (if applicable)
Analyze logs, alerts, and application performance metrics.
Implement preventive and corrective actions to reduce incidents.
Continuous Improvement
Identify automation and support process enhancements.
Recommend performance optimization opportunities.
Support platform upgrades, patching, and release activities.
Contribute to knowledge management and operational excellence initiatives.
Required Skills
Technical Skills
UiPath Orchestrator Administration
UiPath Studio & Robot Support
RPA Production Support & Monitoring
REST APIs and Web Services
SQL and Database Troubleshooting
Windows Server Administration
Incident and Problem Management
Generative AI platforms (Azure OpenAI, OpenAI GPT, Gemini)
Prompt Engineering fundamentals
Cloud platforms (AWS/Azure)
Monitoring Tools
Key Responsibilities
Application & Production Support
Provide L2/L3 support for UiPath bots and GenAI-enabled applications.
Monitor production environments and proactively identify issues.
Perform incident management, root cause analysis (RCA), and problem management.
Troubleshoot bot failures, automation exceptions, and integration issues.
Ensure SLA compliance and timely issue resolution.
Skill Requirements
Other Requirements