Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This role will support AI productivity and user software products via the design and implementation of AI tool product collateral and content that enables users to learn and adopt AI tools.
The role will build AI tool product support utilizing multimode platforms like SharePoint, and Viva Engage - developing learning content, and designing and building multimedia communication vehicles intended to increase product adoption and user maturity. Creating product content in a variety of formats and product communication plans, requires knowledge of AI tool products, AI user concepts and learning and digital media techniques for user product champaigns - that achieve adoption and AI user goals. This role combines excellent multimedia skills (including understanding audience needs), content creation, creativity and disciplined content management and maintenance.
Primary Responsibilities:
•Work with AI Product Change and Adoption leads to Assess current knowledge assets and identify content gaps in AI product learning, support and marketing content in order to develop and implement creative solutions with hands on collateral development
•Identify opportunities to develop programmatic learning and communication solutions across AI too products
•Develop product knowledge and content building plans that deliver a superior user / learner experience across all modes of information.
•Create product content in multiple modes, i.e., multimedia, video, animation, social/mixed media, info graphics, job aids, product user guidance, communication tactics, news updates, news bytes, user feedback gathering and digital follow up, etc.
•Identify opportunities for agentic solutions
•Create innovative and engaging training content for self-directed online learning (informal and formal)
•Reduce friction by applying AI tool product user/learner experience centric design, features and tactics
•Develop plans and specifications for efficient and appropriate product information storage and update
•Work on and with communications teams and stakeholders
•Devise working strategies that streamline and simplify knowledge content (Viva, SharePoint, Etc.) in alignment with AI product team goals
•Work hands on with AI product vendor content.
•Implement maintenance process and cadence leveraging automated workflows with archival functions as required
•Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
•5+ years of experience of designing and developing learning (online, self-directed learning, informal / formal) and marketing content hands on in support on software product users
•1+ years using AI tools (M365 Copilot, chat tools, Cowork tools)
•Experience in developing video, multimedia content, and learning and marketing collateral, infographics, scripting narrative, animation, presentations for different audiences, software product user guidance
•Software product marketing experience using digital tactics and techniques
•Understanding of 'user experience' concepts and simplified digital experiences
•Proven excellent communication skills - written and oral, a must
•Proven creativity
•Skills and Knowledge: - Experienced and skilled in developing user experience focused learning and marketing content for software products
•Experience working in large companies and scaled software product knowledge solutions
•Experienced in automating solutions for content publishing, maintenance, and work processes like review and approval
•Knowledgeable and experienced in telemetry and strategies for gathering and reporting knowledge asset metrics.
•Fully knowledgeable in SharePoint and Teams
•Multimedia content supporting software tool training and adoption - particularly video, animation and pod cast style engagements
•AI Tools - possesses working familiarity (Microsoft M365 Copilot, Cowork, Anthropic Claude Chat, Cowork, OpenAI ChatGPT)
•Fully proficient to expert with content development tools like Canva, Articulate Studio, other multimedia tools, info graphics, etc.
•Fully proficient with Viva Engage or similar platforms
•Demonstrated ability to script narrative from AI tool product sources like, vendor material, industry information, research data
•Demonstrated ability to gather product learning and marketing requirements and translate into solutions
•Proven comfortable using and growing AI tool skill sets, both vendor AI productivity tools and internal AI tools
