Senior Systems Engineer – Digital Quality Platforms

Takeda · Healthcare & Pharma

Bengaluru, Karnātaka, India
Hybrid
Posted today
Operations & Supply Chain
Full time

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About the job

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicentre of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

PRIMARY OBJECTIVES:

The Senior Systems Engineer provides advanced technical expertise in the design, configuration, integration, and support of Digital Quality platforms, including Document Management (DMS), Quality Management (QMS), and Learning Management (LMS) systems.

This role requires direct engagement in hands-on technical execution across multiple domains—including application configuration, integration engineering, and data analysis—and is expected to independently diagnose and resolve complex technical issues. The role operates as a core member of the technical delivery team, ensuring solutions are technically sound, stable, and aligned with business and compliance requirements.

Design, configure, and support DMS, QMS, and LMS platforms (Veeva QualityDocs, Veeva QMS, SuccessFactors Learning)

Deliver scalable, compliant, and high-performing technical solutions aligned with Global Supply & Quality and Digital Quality objectives

Design, build, and maintain new and existing integrations across Digital Quality platforms (DMS, QMS, LMS) and upstream/downstream systems

Execute and adapt across a broad range of technical responsibilities—including configuration, integration, data analysis, and troubleshooting—to support system releases, issue resolution, and optimize platforms

RESPONSIBILITIES:

Translate defined business and technical requirements into scalable system configurations, integrations, and enhancements across DMS, QMS and LMS platforms

Collaborate with product owners, architects, and business stakeholders to shape and refine requirements, ensuring technical feasibility and alignment with platform capabilities

Configure and enhance platform capabilities, including data structures, workflows, business rules, and security models, to support evolving business processes and compliance needs

Design and implement integration solutions, including data flows, transformation logic, mapping rules and integration patterns (e.g., APIs, middleware such as SAP CPI/BTP, and SFTP-based interfaces), ensuring reliable and scalable data exchange across systems

Support system releases and enhancements, including preparation and maintenance of required documentation (e.g., technical design specifications, procedures, manuals, test scripts)

Execute validation activities (IQ, OQ, regression) in support of system releases and enhancements, ensuring compliance with GxP, data integrity and validation requirements

Coordinate deployments and monitor post-release performance and stabilization for system releases and enhancements

Analyze, validate, and reconcile data across platforms and integration layers to ensure accuracy, consistency, and data integrity

Investigate and resolve complex system, integration, and data-related issues; perform root cause analysis and implement sustainable solutions to prevent recurrence

Monitor system and integration performance, proactively identifying risks, bottlenecks, and opportunities for optimization

Partner with upstream and downstream system teams to align on interface design, data dependencies, and change impacts

Provide technical guidance and knowledge sharing to team members, contributing to continuous improvement of engineering practices

Support vendor and partner activities related to platform enhancements, integrations, and issue resolution

SCOPE OF SUPERVISION:

NUMBER SUPERVISED WORKERS

Direct

Indirect

Employees

N/A

Non-Employees

N/A

Up to 10

EDUCATION AND EXPERIENCE:

Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent experience)

7+ years of experience leading and supporting enterprise GxP platforms within the pharmaceutical or life sciences industry

Deep, hands-on expertise administering, configuring, and optimizing enterprise DMS, QMS, and/or LMS platforms (e.g., Veeva Vault applications, SAP SuccessFactors Learning, or comparable GxP systems)

Demonstrated ability to operate across multiple technical domains—including application configuration, integration development, and data analysis—rather than working exclusively within a single specialization

Proven experience designing, building, and supporting integrations across enterprise systems

Extensive experience implementing and supporting systems in regulated environments, with a strong command of GxP requirements, data integrity principles, and validation (CSV) practices

Advanced technical proficiency with:

APIs, middleware (e.g., SAP CPI/BTP, MuleSoft), and file-based/SFTP integrations

Relational databases (e.g., Oracle, MS SQL), including complex SQL querying and data analysis

Experience working with data pipelines, transformations, and integration-layer data processing, including validation, reconciliation, and issue resolution across systems

Demonstrated ability to independently diagnose and resolve complex technical, integration, and data issues

Experience applying Agile methodologies (e.g., Scrum) in complex environments, along with disciplined release management, change management, and delivery practices

Strong communication skills, with the ability to effectively collaborate with both technical and business stakeholders

Proficiency in written and spoken English

KEY SKILLS AND COMPETENCIES:

Deep hands-on expertise in platform configuration, extensibility, and system behavior across DMS, QMS, and LMS platforms

Broad, versatile technical skillset across application configuration, integration engineering, and data analysis, with the ability to adapt quickly, shift across domains, and independently execute in complex GxP environments

Strong integration engineering capabilities, including APIs, middleware (SAP CPI/BTP), and enterprise data exchange patterns

Proven ability to design, build, and optimize integrations across complex, multi-system environments

Advanced troubleshooting and root cause analysis skills across systems, integrations, and data layers

Strong understanding of data structures, mapping logic, and cross-system reconciliation

Ability to independently execute technical work across multiple priorities in complex environments

Strong attention to detail with a focus on system quality, compliance, and data integrity

Effective collaboration skills, with experience working across global, cross-functional teams comprised of business and technical resources

Experience working with vendors and external partners

LICENSES/CERTIFICATIONS:

Required (or ability to obtain within a defined timeframe):

Certified Vault Platform Administrator or Certified Veeva Quality Administrator

Preferred:

Additional Veeva Vault certifications: (e.g., Certified Veeva Quality Administrator, Vault Platform Technical Foundations)

SAP SuccessFactors Learning Administration Certification

SAP Integration Developer Certification

SAP Solution Architect Business Technology Platform (BTP) Administrator Certification

SAP BTP Administrator Certification

Certifications in integration technologies or enterprise architecture

PHYSICAL DEMANDS:

N/A

TRAVEL REQUIREMENTS:

Ability to fly to meetings regionally and globally.

Benefits:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

Flexible work environment, including hybrid working

Comprehensive Healthcare Insurance Plans for self, spouse, and children

Group Term Life Insurance and Group Accident Insurance programs

Employee Assistance Program

Broad Variety of learning platforms

Diversity, Equity, and Inclusion Programs

Reimbursements – Home Internet & Mobile Phone

Employee Referral Program

Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

About ICC in Takeda

Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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