Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
•Enhance monitoring and instrumentation on splunk and datadog for OptumRx services
•Support priority incidents
•Gather requirements for automation opportunities and instrumentation improvements
•Recommend improvements and changes to monitoring configurations and service architecture design
•Summarize and provide updates to key stakeholders
•Assist with incident/problem root cause analysis (RCA) and identification of trends
•Help teams define service level objectives and build views within monitoring tools
•Conduct analysis on alerts and incident data and recommend changes and improvements
•Drive improvements to monitoring and instrumentation for services
•Assess and monitor overall application stability and performance, providing insights for potential improvements
•Build automation and self-healing capabilities to improve efficiency, stability, and reliability of services
•Participate in rotational on-call support
•Works with less structured, more complex issues
•Serves as a resource to others
•Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
•B Tech or B. Engineering
•Proven experience applying Site Reliability Engineering (SRE) principles to improve service availability, reliability, performance, scalability, and operational excellence
•Experience designing and implementing high-quality monitoring and alerting strategies aligned with business-critical services, SLOs, and operational objectives
•Hands-on experience defining and tracking SLIs, SLOs, Error Budgets, and SLAs to drive reliability improvements and service performance
•Experience analyzing monitoring and incident data to identify trends, eliminate recurring issues, and improve overall platform stability
•Technical Skills: - Solid hands-on expertise in Splunk Enterprise/Splunk Cloud including log analytics, dashboard development, alert engineering, correlation searches, data onboarding, observability, and operational intelligence
•Solid understanding of Observability practices, leveraging logs, metrics, events, and traces to enable proactive issue detection and faster incident resolution
•Deep knowledge of Incident Management, Major Incident Response, Problem Management, and Root Cause Analysis (RCA) processes
•Solid proficiency in Python-based automation, with additional experience in Bash and PowerShell scripting to reduce operational toil and improve response efficiency
•Collaboration Skills: - Experience working across geographies
•Experience working in cross-functional teams
•Proven ability to collaborate with different teams to define service level objectives, gather requirements, discuss opportunities and recommend improvements
•Collaboration Skills: - Experience working across geographies
•Experience working in cross-functional teams
•Proven ability to collaborate with different teams to define service level objectives, gather requirements, discuss opportunities and recommend improvements
•Analytical Skills: - Proven ability to analyze alerts and incident data to identify trends and recommend improvements
•Proven solid problem-solving skills and attention to detail
•Communication Skills: - Proven excellent verbal and written communication skills
•Proven ability to summarize and present updates to key stakeholders effectively
•Operational Skills: - Proven ability to participate in rotational on-call support
•Analytical Skills: - Proven ability to analyze alerts and incident data to identify trends and recommend improvements
•Proven solid problem-solving skills and attention to detail
•Communication Skills: - Proven excellent verbal and written communication skills
•Proven ability to summarize and present updates to key stakeholders effectively
•Operational Skills: - Proven ability to participate in rotational on-call support
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
