Career Category
Information Systems
Job Description
We are seeking a highly motivated and collaborative Senior Scrum Master to join the Customer & Campaign Readiness Product Team . This role serves as an Agile leader, coach, and facilitator responsible for enabling high-performing teams and driving successful delivery of business outcomes. The Senior Scrum Master will champion Agile and SAFe principles, foster a culture of continuous improvement, and help teams deliver value efficiently and predictably.
The ideal candidate combines strong Agile delivery expertise, servant leadership, and coaching skills with experience supporting cross-functional teams in complex enterprise environments. This individual will partner with Product Managers, Product Owners, business stakeholders, architects, and development teams to improve team effectiveness, optimize delivery processes, and support the successful execution of product roadmaps.
Roles & Responsibilities:
•Lead and facilitate Agile ceremonies including Daily Standups, Sprint Planning, Backlog Refinement, Sprint Reviews, Retrospectives, and Team Demos.
•Coach teams on Agile and SAFe principles, practices, and behaviors to improve team maturity, effectiveness, and delivery predictability.
•Support SAFe events including PI Planning, Scrum of Scrums, ART Syncs, System Demos, and Inspect & Adapt workshops.
•Partner with Product Owners and Product Managers to ensure backlog readiness, prioritization alignment, and successful execution of product objectives.
•Remove impediments and proactively identify risks, dependencies, and blockers that may impact delivery timelines or business outcomes.
•Facilitate collaboration across business, technology, and vendor teams to ensure alignment and effective communication.
•Drive continuous improvement initiatives through retrospectives, Agile metrics, and team health assessments.
•Monitor and communicate team progress, delivery performance, risks, and dependencies to stakeholders and leadership.
•Promote transparency and data-driven decision making through the use of Agile metrics, including velocity, predictability, cycle time, throughput, and PI objectives.
•Support capacity planning and dependency management across teams within the Agile Release Train (ART).
•Foster a culture of accountability, innovation, psychological safety, and continuous learning.
•Mentor team members and provide guidance on Agile best practices, servant leadership, and collaborative ways of working.
Basic Qualifications and Experience:
•Bachelor’s degree with 8 - 12 years of experience in Computer Science, Business, Engineering, IT or related field
