Senior Relationship Manager
Standard Chartered · Banking & Financial Services
- Bangalore, India
- On-site
- Posted today
- Sales & Business Development
Key Responsibilities
Business Driver
Achieve team sales target and increase sales productivity
Segment focus, customer focus needs-based selling
Achieve preferred segment relationship penetration, multi-product selling or bundles around anchor product (assets, wealth etc). All relevant internal and external certification to be completed prior to referring / selling wealth products.
Arrange / create sales activities
Build and manage relationship with business partners / intermediaries / channels
Fulfills corporate employees’ banking needs including payroll and other retail products
Drive the Employee Banking one bank agenda
Customer Experience
Ensure sales team has the right culture and attitude
Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.
Engage Credit & Operations and other relevant stakeholders for smooth approval and customer on-boarding experience
Manage customer experience
People Management
Lead and engage team of 5-7 Asst Mangers / Managers
Proactive performance/scorecard management – motivation & retention of talent
Train and Coach the team
Upgrade people management skill constantly
Risk Assurance
Ensure CDD, MLP & TCF diligence
Zero tolerance – Fraud, Mis-selling
Discipline in HR and training related matters
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
Adhere to operational risk controls and procedures in day to day sales management
To ensure no adverse findings in internal / external audit, governance and compliance review
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Skills and Experience
Director, Business Development, Employee Banking] – People leader role – Sales Team management
Qualifications
Employee should be Graduate/Post Graduate with Team management experience.
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.