Senior Manager Global Lending Services
Standard Chartered · Banking & Financial Services
- Chennai, India
- On-site
- Posted today
- Finance & Accounting
About the job
Job Summary
To handle different markets and support different timezone in handling Lending Operations
Key Responsibilities
Processes
Managing a team of highly efficient people responsible for GLS at all times by effective supervision
To Solve Issues relating to Customer Service and Operational Issues
To meet and surpass agreed SLA CTQ’s
Ensure that the budgeted tasking is met.
Ensure that No Failed Audit or High-Risk Audit Issues
Function as an independent controller in GLS activities.
Ensure that there is no Operational Loss in his / her area of control
Work as a Relationship Manager for GBS to all stakeholders.
Ensure the smooth running of GLS at all times by effective supervision.
Ensure that SLAs are periodically reviewed with country and other operational units.
Ensure that System Access Controls are followed as per IT Security Policy.
Ensure appropriate Delegated Authorities are in place for all verifiers in the unit.
Ensure BCP / BIA is in place and tested at periodic intervals.
Ensure that the Unit is adequately staffed to meet the business needs
Ensure that appropriate initiatives are taken to meet the cost stretch targets allocated.
Accurate Checking of Loan processing within GLS
Accurate Updating of Control sheet and ensure completion of EOD on all days
Accurate checking & Maintenance of Loan related static data (e.g., SSI, CPI, Investor, RPA and URPA set ups in ACBS)
Accurate checking & maintenance of Loans released in ACBS.
Ensure monthly business specific KCSA is completed and confirmed before every 5th
Reconciliation of Suspense and Nostro Accounts on a regular basis and appropriate escalation as per policy.
Ensure that Knowledge on Systems and Procedures is updated by keeping track of periodical circulars and other instructions issued. Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
Ensure timely archival of records with service provider and proper maintenance of inventory of archived records.
Handling Fungibility
Ensure DOI’s are reviewed and updated periodically.
Ensure LDP’s are in place for all team members.
Ensure Performance Appraisals are done for the team as per HR Policy and P3 updated timely.
To identify and report all exceptions on non compliance with standard controls
To identify and report all weaknesses inherent in the standard controls
People & Talent
Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
Motivate the team by appreciating any good work done by the team members instantaneously and also by nominating for ICON Awards if really deserved and maximize Productivity of the team
Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
Actively participate and encourage participation of team members in Outserve / Ideal Projects and Initiatives
Ensure proper training is given to team members whenever required.
Ensure backup staff is identified and trained
Risk Management
Identify and escalate Risk Issues as per ORMAF Policy.
Implement suitable mitigations for the identified risk issues.
Adhering to laid down Operating Procedures and Group Risk Policies at all times.
To report unit’s OR issues and losses to UORM
To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
Governance
Ensure timely escalation to Management of any exception noticed related to work and environment.
To always strive to have a positive VOC
Discharge Key Holders Responsibilities as per Group Policies
Ensure that Key Control Standards are adhered to.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Peers, Subordinates in GLS
Peers in other Units in GBS India
Head GLS and his / her subordinate and other managers in country
SCB Group
Other Responsibilities
Ensure that Productivity / Accuracy MIS is updated periodically
Upholding the Values of the Group and Company at all times
Ensure proper succession plan for all roles are prepared
Participate & encourage participation engagement & CSR Initiatives.
Ensure proper maintenance of work stations and the environment of the GLS QE work place.
Ensure adherence of clean desk policy
Skills and Experience
Product Knowledge
Process knowledge
TP System knowledge
Operational Risk Knowledge
Client Centric
Stakeholder Management
Precision/Accuracy
Communication
Change Management
Data Analytics
Strategy Formulation & Implementation
People Management
Qualifications
Analysis skills: able to analyse data, advance working knowledge of MS Office Suite and communicate clearly and concisely.
Banking operations experience and service-oriented attitude.
Good knowledge in corporate lending operations
Good communication in English (articulation and writing).
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.