Senior Manager, Global Coverage

Cint · Software & Internet

Gurugram, HR, India
Remote
Posted today
Customer Service & Support
Full-time

About the job

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

The Senior Manager of Global Coverage will work with a technology leader in the market research industry, specialising in online and digital methodologies. This role is responsible for managing a team of Project Managers while developing and growing strong relationships with customers, the sales team, and key internal stakeholders.

This position plays a critical role within the organisation, serving as the primary line of communication between the Global Coverage team and the Director and leadership team. As part of a global organisation, the Senior Manager is accountable for ensuring high levels of customer satisfaction by enabling their team to successfully deliver on client project goals, supporting client growth strategies, and proactively troubleshooting and resolving client concerns.

In addition, the role involves coaching and developing team members, leading strategic projects, and collaborating cross-functionally with multiple departments to improve operational efficiency and continue diversifying the coverage portfolio.

To support our commitment to 24×7 customer coverage, flexibility with shift timings is essential, including participation in rotational shifts. This is a remote position.

Candidates with high initiative and a hands-on, can-do approach will thrive in this fast-paced environment. Successful individuals will encounter daily opportunities to contribute to the company’s growth in a demanding yet rewarding setting where creativity, ownership, and strong results are recognised and rewarded.

Responsibilities

Manage a team of Project Managers at various skill levels

Utilize Cint’s proprietary software to create and manage research surveys related to advertising effectiveness or professional services

Act as the first point of escalation for your team members including (but not limited to) incidents involving platform issues, client's communicated concerns, or impactful changes to project scope

Develop a robust understanding of the Market Research and Digital Advertising industries, comprehending how Cint can solve challenges using technology

Support your team to successfully work on a multitude of projects concurrently while ensuring a high level of quality across all studies with little to no supervision

Compile and extract data from various sources (proprietary software, Microsoft Excel, Power BI, Salesforce, Qualtrics, etc.) to present data to internal and external clients

Coordinate with Sales Directors, Account Management, Product, and Finance to ensure seamless project execution and continued product development

Ability to work independently and be self-motivated with effective time management

Develop strong working relationships with external client personnel, anticipating client needs and ensuring high levels of customer service while adhering to client budget

Work with customers to understand project needs, recommend optimal solutions, and coordinate with internal teams and external partners to successfully deliver projects on time and in budget

Required Qualifications

BA/BS Degree

Minimum 8 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines

Minimum 5 years of experience managing, growing, and scaling teams.

Proficient in Google Suite, Excel, Word and PowerPoint

Strong work ethic with a self-motivated mindset and drive to achieve goals

Detail-oriented, self-starter who is eager to learn new skills and concepts

An innate sense of accountability, ability to provide proactive and thoughtful feedback

Top quality ability in written and oral communication in English, additional languages are highly beneficial

Preferred Qualifications

Knowledge of the online market research ecosystem

Knowledge of programmatic sampling

Survey design experience in Qualtrics, Survey Monkey, etc.

Market Research coursework or experience

Microsoft Excel certification

Statistical knowledge or working knowledge or SPSS, STATA, SAS

Benefits

Competitive salary, commensurate with experience

Comprehensive training and opportunities for professional growth and promotion

Worldwide exposure to the biggest companies in the market research industry

Company-provided laptop and other facilities to enable work from home

#LI-PU1

#LI-Remote

Our Values

Collaboration is our superpower

We uncover rich perspectives across the world

Success happens together

We deliver across borders.

Innovation is in our blood

We’re pioneers in our industry

Our curiosity is insatiable

We bring the best ideas to life.

We do what we say

We’re accountable for our work and actions

Excellence comes as standard

We’re open, honest and kind, always.

We are caring

We learn from each other’s experiences

Stop and listen; every opinion matters

We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide .

Apply on Cint