Senior Executive - RBP

Swiggy · Software & Internet

Mangaluru, KA, India
On-site
Posted today
Full-time

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About the job

About Swiggy Instamart

Swiggy Instamart is India’s pioneering quick-commerce platform, redefining convenient grocery shopping

across the nation. Operating through a vast network of over 1,200+ dark stores and high-capacity

megapods across 100+ cities, Instamart delivers an extensive selection of 30,000+ items in just 10 to 15

minutes. Powered by Swiggy's proprietary fulfillment technology and dedicated delivery fleet, Instamart

is on a mission to build the future of convenience retail by making everyday shopping instant, seamless,

and delightful.

Role Overview

As a Store Manager (Senior Executive – RBP), you will take full operational ownership of dark store

performance, daily fulfillment workflows, and team management. You will turn raw operational metrics

into smooth daily execution, maintaining high service SLAs, store hygiene, and an exceptional customer

experience.

Key Responsibilities

Operational Discipline & SLA Management Manage end-to-end inbound, picking, packing, and

outbound fulfillment workflows while strictly adhering to SOPs. You will continuously track

real-time store metrics to spot bottlenecks early, optimize labor and packaging resources, and

ensure fast order turnaround.

Customer Experience & Dark Store Quality Maintain high service quality by ensuring accurate

packing, zero order damage, and strong speed perception. You will conduct routine pod audits

covering cleanliness, food safety, and overall dark store hygiene, using continuous feedback to

elevate customer metrics.

Team Leadership & Demand Planning Guide, coach, and motivate store executives during

regular shifts and demand surges. You will analyze volume trends during peak seasons or

holidays, adjust shift allocation accordingly, and train staff on SOP changes and safety protocols

to protect service quality under pressure.

Hiring & Team Building Participate actively in sourcing, interviewing, and onboarding

high-quality store associates and support staff to ensure optimal headcount and seamless scaling

during growth.

Coaching, Engagement & Performance Management Conduct deep-dive performance

assessments to identify root causes of underperformance within the team. Drive structured

coaching, continuous feedback, team engagement initiatives, and empathetic motivation to lift

poor performers and maintain high team morale.

Rostering & Resource Scheduling Design and manage accurate shift rosters, balancing peak-hour

coverage, absenteeism buffer, shift rotations, and labor cost optimization to ensure zero floor

disruptions.

Central SOP Execution Drive zero-tolerance compliance with centrally issued Standard Operating

Procedures (SOPs) across inventory handling, picking, packing, and safety protocols.

Kaizen & Continuous Improvement Foster a culture of continuous improvement (Kaizen) on the

dark store floor by identifying incremental operational waste, removing process friction, and

driving floor-level workflow innovations.

Customer Obsession Champion a customer-first mindset across all store operations, ensuring

zero compromise on item freshness, packaging integrity, and customer satisfaction metrics.

Data Analytics & Dashboard Management Leverage live operational dashboards, tool metrics,

and historical data to track performance trends, diagnose workflow failures, and make real-time

data-driven decisions.

Fast Order Turnaround & OTIF (On-Time In-Full) Drive hyper-fast order processing without

sacrificing accuracy, taking end-to-end accountability for achieving high On-Time In-Full (OTIF)

delivery metrics with zero damaged or missing items.

Key Competencies

Operational & Analytical Mastery: Deep understanding of dark store workflows and SLA

management, paired with the ability to interpret dashboard data to solve root-cause fulfillment

issues.

Leadership & Agility: Strong team coaching, conflict resolution, and the flexibility to adapt

workflows seamlessly during high-volume spikes or sudden operational changes.

Quality Focus & Integrity: Unwavering focus on hygiene, packing accuracy, and store safety,

backed by high standards of personal ethics and operational accountability.

Customer Obsession & OTIF Excellence: Relentless dedication to order accuracy, speed, and

overall customer satisfaction through disciplined central SOP execution and Kaizen initiatives.

People Management & Talent Development: Expertise in hiring, effective rostering, structured

coaching, and motivating team members to consistently meet floor expectations.

Benefits & Perks

Monthly Performance Incentives | Medical Benefits | Fast-Track Career Growth within Swiggy Operations

Graduation Mandatory

Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.

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