Senior Executive

EXL · IT Services & Consulting

Handle customer accounts and outstanding receivables

Contact customers for payment status and details

Resolve payment-related queries and disputes

Maintain quality, productivity, and customer service standards

Demonstrate ownership and sound decision-making

Effectively manage workload and priorities

Follow up with customers for outstanding payments

Make collection calls and obtain payment commitments/details

Resolve disputes and account-related queries

Maintain accurate records of collection activities

Prioritize and manage assigned accounts

Escalate complex or unresolved issues appropriately

Meet collection, quality, and productivity targets

Provide professional customer service

Use Excel and other systems for tracking and reporting

Collaborate with internal teams for account resolution

Graduate in accounting or equivalent. 0 - 5 Years