Senior Consultant SAP SD CS Ahmedabad SAP DSA LS&HC
Deloitte India (South Asia) · Consulting & Professional Services
- Ahmedabad, India
- On-site
- Posted today
- Apply by 31 Dec
- IT & Infrastructure
About the job
Senior Consultant | SAP SD-CS | Ahmedabad | SAP | DSA LS&HC
Job requisition ID : 115241
Location : Ahmedabad
Entity : Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
Configure and support SAP SD and Customer Service (CS) functionalities.
Manage end-to-end customer service processes, including service notifications, service orders, repair processing, and service confirmations.
Configure and support warranty management, equipment management, and serial number management.
Work on returns, replacement orders, repairs, and after-sales service processes.
Configure pricing, billing, delivery, and order management relevant to customer service scenarios.
Integrate SAP CS with SAP SD, MM, PM, and FI/CO modules.
Handle incident management, root cause analysis, troubleshooting, and production support.
Gather business requirements, prepare functional specifications, and support testing and deployment.
Work with business stakeholders to improve service processes and customer satisfaction.
Support data migration, user training, documentation, and hypercare activities.
Key skills required
Strong hands-on experience in SAP SD and SAP CS.
Knowledge of service orders, service notifications, repair processing, and warranty management.
Experience with equipment master, serial numbers, and installed base management.
Understanding of order-to-cash (O2C), returns, and billing processes.
Knowledge of SAP SD-CS integration with MM, PM, and FI/CO.
Experience in configuration, testing, debugging coordination, and production support.
Strong analytical, communication, and stakeholder management skills