Senior Consultant, PLM & Alfresco AMS

Konecranes · Manufacturing & Industrial

Pune, India
Hybrid
Posted today
Consulting & Strategy
Full-time

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About the job

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

The Senior Consultant – PLM & Alfresco AMS will be responsible for providing application support, incident and problem resolution, workflow management, and continuous improvement for Teamcenter PLM and CAD systems . This role ensures stable operations, SLA adherence, and seamless coordination with business, platform, and development teams, with a strong focus on production support and user satisfaction.

Key Responsibilities

Application Support & Operations

Act as the primary point of contact for business users for PLM-related operational issues

Provide L2 support for Teamcenter PLM in production and non-production environments

Handle incidents, service requests, and problem tickets within defined SLA/TAT

Communicate clearly regarding incident status, risks, and resolution timelines

Workflow & Process Management

Support and troubleshoot ECN, MCN, Release, and Change workflows

Validate ECN report generation (PDF/Word) and ensure data consistency

Assist users in correct process adoption and workflow execution

Identify process gaps and propose continuous improvement initiatives

Problem Management & RCA

Perform root cause analysis (RCA) for recurring issues

Implement or support permanent fixes through problem management processes

Track and report ticket trends, aging, and recurring issues

Integration & Technical Support

Support integration of Teamcenter with CAD tools and enterprise systems

Troubleshoot: - Data transfer and status stamping

Workflow-related integration issues

Dataset validation and dispatcher processes

Monitor and resolve PDF generation and system performance issues

Analyze and improve NX performance bottlenecks

Collaboration & Reporting

Work effectively with globally distributed teams

Provide regular updates and reports to management

Ensure adherence to ISO 14001 & 45001 standards awareness

The role is based in our office in SP Infocity, Pune – but it goes without saying that the remote & hybrid working is a part of our modern ways of working.

Required Qualifications & Skills

Bachelor’s or Master’s degree in Mechanical Engineering, IT, or related field

6–8 years of experience in PLM application support

Required Skills

Strong hands-on experience with Teamcenter PLM

Proven experience in L2 production support

Experience with: - NX and AutoCAD (Mandatory)

PLM workflows (ECN, MCN, Change Management)

Solid understanding of: - Incident & problem management process

Root cause analysis techniques

SLA-driven support environments

Good to Have

Experience with SolidWorks or Inventor

Exposure to system integrations and data workflows

Knowledge of Alfresco AMS

Soft Skills

Strong communication and stakeholder management skills

Excellent analytical and problem-solving abilities

Ability to work in cross-functional and global teams

Proactive and customer-focused mindset

Bachelor’s or Master’s degree in Mechanical Engineering, IT, or related field

6–8 years of experience in PLM application support

What We Offer

Opportunity to gain exposure to world-class IT Service Delivery practices

Competitive salary aligned with industry standards

Healthy work-life balance with a supportive work culture

A dynamic and innovative work environment that encourages continuous learning

Collaboration with a highly skilled and experienced IT Service Delivery team

Opportunity to work with a leading crane manufacturing company leveraging advanced technology and engineering excellence

Want to learn more about Konecranes and what your future colleagues have to say?

Interested?

Do you have what it takes, and do you see yourself joining our community and taking a key role in our Senior Consultant – PLM & Alfresco AMS ? If yes, please submit your application with CV as soon as possible, latest by 13.11.2026 via Apply link below.

Konecranes moves what matters . We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

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