Senior Business Analyst

Job Purpose

The SFDC PMO - Functional role is responsible for managing Salesforce requirements and coordinating delivery from requirement discussion through production go-live. The role works closely with Business, Product, Development, QA, InfoSec, Support, and partner teams to ensure clear requirements, timely delivery, quality testing, process compliance, and regular stakeholder reporting

? Develop a deep understanding of business and technology needs and translate them into clear Salesforce product features, functional requirements, epics, and user stories.

? Act as a bridge between Business, Product, Engineering, QA, Architecture, Design, and Support teams to ensure clear communication and iterative delivery of product requirements.

? Work closely with Product Managers, Product Owners, business stakeholders, and engineering teams to build, refine, and prioritize the requirements backlog.

? Own and manage the product backlog by creating and refining epics, user stories, acceptance criteria, priorities, dependencies, and readiness status based on business value.

? Prepare and maintain Understanding Documents (UD), process flows, acceptance criteria, user journey maps, UI wireframes, and traceability between requirements, UD, and test scenarios.

? Prepare for and support quarterly planning by ensuring epics and stories are created, refined, ranked, estimated, prioritized, and coordinated with cross-stream dependencies.

? Collaborate with UI/UX designers to create user-friendly product features and optimized user experiences through business process flows, journey maps, and wireframes.

? Manage multiple projects/programs simultaneously across requirement, solutioning, development, testing, deployment, and closure stages.

? Build execution plans, define milestones, drive sprint and release execution, track delivery progress, and ensure timely delivery of high-quality product features.

? Coordinate requirement clarifications, solution discussions, effort estimates, scope confirmation, sprint readiness, demo readiness, and business sign-off.

? Partner with Principal architects, SDM/Engineering teams, and QA teams to drive sprint planning, backlog grooming, defect tracking, UAT, release readiness, and closure activities.

? Track cost, schedule, quality, delivery metrics, impediments, risks, dependencies, cross-stream blockers, and deviations against agreed plans.

? Prepare and present leadership dashboards, status reports, delivery scorecards, product backlog health, and operational metrics for review forums.

? Conduct regular stand-ups and review meetings; publish minutes, decisions, owners, timelines, risks, dependencies, and action trackers.

? Ensure production issues, release defects, and pending actions are tracked to closure with RCA and preventive actions.

? Maintain complete and accurate Azure Boards / JIRA records, including epics, features, user stories, work items, status, hierarchy, links, tags, attachments, and closure evidence.

? Identify opportunities for automation, process simplification, governance improvement, and continuous improvement in delivery operations.

? Ensure adherence to SFDC governance, audit, security, compliance, documentation, and change-management processes.

? Support business demos, training, release communication, CUG feedback, adoption activities, and produc

Key Decisions / Dimensions

• Recommend requirement readiness, delivery priority, and release readiness based on evidence and approvals.

• Agree meeting cadence, trackers, reporting format, action owners, and escalation path.

• Escalate unresolved risks, scope gaps, dependency issues, and sign-off delays to the Delivery Lead / Application Owner.

• The role does not independently approve technical design, security exceptions, production access, or business scope changes.|• Direct Reports/Supervision (if applicable): [0] No Direct reportee

• Projects/Programs Managed: Multiple Salesforce and integrated-system initiatives across parallel product and delivery cycles

• Backlog and Planning Scope: Epics, features, user stories, acceptance criteria, sprint readiness, quarterly planning, prioritization, and cross-stream dependency tracking

• Delivery Metrics Tracked: Cost, schedule, quality, scope, backlog health, sprint progress, risks, dependencies, impediments, UAT status, release readiness, and closure progress

• Governance Reporting: Weekly/monthly leadership dashboards, product status reports, delivery scorecards, review notes, action trackers, and operational metrics

Major Challenges

• Managing multiple projects/programs, urgent priorities, and parallel releases without losing delivery control.

• Balancing business expectations, product priorities, engineering capacity, and cross-stream dependencies during backlog prioritization and quarterly planning.

• Coordinating Business, Product, Engineering, Architecture, Design, QA, Support, InfoSec, Compliance, and partner teams across tight timelines.

• Maintaining high-quality epics, user stories, acceptance criteria, process flows, journey maps, and wireframes while managing changing requirements.

• Managing risks, impediments, dependencies, scope changes, and delivery delays while maintaining stakeholder alignment.

• Tracking cost, schedule, quality, backlog health, sprint progress, release readiness, and delivery metrics accurately for leadership reporting and governance reviews.

• Ensuring complete documentation, traceability, approvals, and audit readiness throughout the product delivery lifecycle.

• Identifying automation and continuous improvement opportunities while managing day-to-day delivery priorities.

Required Qualifications and Experience

a) Qualifications

Educational – BE/BTECH/MCA/MBA

• Preferred Salesforce certifications: Salesforce Certified Administrator or Salesforce Business Analyst.

• Good functional understanding of Sales Cloud, Service Cloud, Salesforce objects, workflows / flows, security model, integrations, reports, environments, and release lifecycle.

• Agile delivery, requirement analysis, user stories, acceptance criteria, UAT, release management, risk and dependency management, and stakeholder reporting.

• Salesforce, Azure DevOps / Azure Boards, Microsoft Excel, PowerPoint, Word, Teams, and reporting dashboards.

• Strong communication, documentation, coordination, analytical thinking, ownership, attention to detail, and ability to manage multiple priorities.

• Understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Service Cloud, App Cloud, Communities and AppExchange / ISV solutions

• Need Experience in designing and implementing new Sales force objects workflow rules custom layouts and other standard Sales force customizations.

• Knowledge of Salesforce security concepts, including profiles, roles, permission sets, and sharing rules

• Proven ability to design and optimize business processes and to integrate business processes across disparate systems.

• Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor.

• Management of Salesforce projects from start to finish using agile delivery approach.

• Outstanding teamwork skills

• Demonstrated analytical and qualitative abilities.

b. Work Experience

4-7 years of experience in IT project coordination, PMO, business analysis, product ownership support, or functional delivery; Salesforce project experience is preferred.