SAP CRM Developer & Operations Engineer
Netapp · Software & Internet
- Bangalore, Karnataka, India
- On-site
- Posted yesterday
- IT & Infrastructure
About the job
Job Summary
We are looking for SAP CRM Developer & Operations Engineer(5-8 years exp) who combines strong hands-on development expertise with a sharp production operations mindset. In this role you will:
Design, develop, modify, debug, and evaluate complex SAP CRM solutions across functional areas
Own end-to-end delivery of development initiatives — from requirements and technical design through coding, testing, and deployment
Analyze existing programs; formulate logic for new systems; prepare flowcharts, technical specs, and obtain documentation approvals
Develop conversion strategies, system implementation plans, and cutover runbooks
Concurrently support and operate business-critical SAP CRM production systems — managing incidents, maintaining SLAs, and driving high customer satisfaction
Recommend and drive improvements in development standards, operational practices, and system architecture
Train users in system conversion, implementation, and adoption of new capabilities
Actively contribute to AI/ML enablement within SAP CRM — including LLM integrations, MCP server development, AIOps
Operate with a high degree of autonomy on complex, unstructured problems — serving as a proactive subject matter expert bridging development and operations
Job Requirements
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SAP CRM Development:
5+ years of hands-on ABAP and ABAP on HANA development experience
Deep functional knowledge of SAP CRM — Case Management, RMA/Service Orders
Strong ABAP on HANA skills: CDS Views, AMDP, code push-down approach; HANA data modeling (Calculation Views, HANA procedures) is a plus
Experience in SAP PI/PO
SAP Gateway / OData service development experience
Integration & Middleware:
Proven experience integrating SAP CRM with enterprise platforms including Identity Management, BI & Analytics and third-party systems
Hands-on experience with RFC/BAPI, IDoc, SOAP/REST Web Services
Experience with SAP PO (Process Orchestrator) for interface development, monitoring, and error reprocessing is a plus
Production Operations & Ticket Management:
Proven experience supporting business-critical production SAP CRM systems with focus on SLA adherence and customer satisfaction
Ability to own and resolve tickets across all priority levels (P1–P4) — break-fix, data issues, integration failures, and performance problems
Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes
Proactively monitors system health — batch jobs, interface queues, workflows, and HANA performance
Contributes to change management — raising, reviewing, and executing production changes following CAB approvals
AI / ML Integration:
Hands-on experience integrating LLM APIs
Experience building MCP (Model Context Protocol) servers exposing SAP CRM entities — Cases, RMAs, Customer data — as AI-consumable tools and resources
Experience with AIOps techniques — intelligent ticket triage, incident pattern recognition, and LLM-assisted root cause analysis
Applies Responsible AI practices: PII masking, hallucination guardrails, and AI interaction audit logging
Soft Skills & Ways of Working:
Works collaboratively across programmer/analysts, functional consultants, architects, and cross-functional peers
Tackles unstructured, complex problems independently — applies new perspectives and creative approaches
Demonstrates sound judgment: identifies issues in advance and proposes scalable, permanent solutions
Proactive subject matter expert
Education
Bachelor's/Masters degree with 5–8 years of relevant SAP CRM experience