RO (BACL) L4 RECOVERY DEPT DL SIRSA BACL

Bajaj Auto · Automotive

Delhi, India
On-site
Posted 2 days ago

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About the job

Job Description – Collections Officer

(Unique Job ID)

Designation

Collections Officer

Department

Bucket 6+ and write off Collections

Level

Employment Type

On-site, Full time

Reporting Manager Title

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Domain Knowledge (Preferable)

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

Repossession and settlement

Handle a network of repossession agencies within the assigned territory.

Onboard, train and review performance of recovery channel partners.

Execute field recovery actions including skip tracing, settlements and closure of loan account.

Maintain ROR within the assigned portfolio as per defined business targets.

Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.

Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.

Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.

Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.

Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.

Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.

Along with recovery prioritize penal charge collections to support collection cost.

Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

Repossession and settlement process knowledge

Collections system handling

Regulatory and compliance adherence

MS Excel and reporting tools

Third-party vendor management

Soft Skills:

Negotiation skills

Conflict resolution

Customer empathy and tactful communication

People management

Problem-solving

Pressure-handling

Key Performance Indicators

Resposession as per the target set

Settlement write of accounts on best effort basis by negotiation

Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone

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