RO (BACL) L3 Recovery KA Hubli BACL

Bajaj Auto · Automotive

Bangalore, India
On-site
Posted 2 days ago

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About the job

Job Description – L3 - Collections Recovery

Designation

Area Manager - Recovery

Department

Bucket 6+ and write off Collections

Level

Employment Type

On-site, Full time

Location

Hubli

Reporting Manager Title

Regional Manger Recovery

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 6 years

Domain Knowledge (Preferable)

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search for and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession and finding suitable vendors to enroll for repossession and recovery. Conducting local activities in the market to improve repossession, recovery and settlement

Key Responsibilities

Repossession and settlement

Create network of repossession and settlement agencies to cover the portfolio

Conduct local events on a frequent basis to handle the repossession and settlement target on a day-to-day basis

Set DRR for team and track team performance

Where team performance is low suitable intervention for improvement

Design local compensation structure for agencies to improve collections

Execute field recovery actions including skip tracing, settlements and closure of loan account.

Handle situation when conflict with customer, police interventions happens with the support of the regional manager and legal team support

Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.

Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.

Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.

Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.

Along with recovery prioritize penal charge collections to support collection cost.

Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

Understanding the Geography, potential list of recovery agencies in the market

Repossession and settlement process knowledge

Collections system handling

Regulatory and compliance adherence

MS Excel and reporting tools

Third-party vendor management

Soft Skills:

People management skill

Negotiation skills

Conflict resolution

Customer empathy and tactful communication

Problem-solving

Pressure-handling

Key Performance Indicators

Resposession as per the target set

Settlement write of accounts on best effort basis by negotiation

Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone

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