RL - Consumers:Sales Manager - Education Loan - DSA

Axis Bank · Banking & Financial Services

Nellore
On-site
Posted today
Sales & Business Development

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About the Role:

As part of the Bank's sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need generating leads and handle queries to ensure customer satisfaction. It requires strategic planning and execution to boost revenue, grow the portfolio, and maintain risk and compliance.

Details of the Role:

Department Retail Lending Grade AM/DM/M

Sub-Department Retail Lending- Consumer Loan Reporting (Business) SM/AVP

Location Pan India Reporting (Matrix)

Key Responsibilities:

Business Goals & Profitability

Achieve monthly and quarterly disbursement targets for the product.

Drive productivity by generating leads through different channels, referrals and open market initiatives.

Identify and convert prospects for cross-selling opportunities (insurance, forex, etc).

Sales & Channel Development

Engage with DSA & Connectors Resources and manage lead generation from different channel and drive growth, support DSA & Connectors staff in pitching and closing deals.

Increase product awareness, implement local marketing initiatives and drive the business.

Responsible for collaboration & Cross sell, VAS products penetration.

Team Management

Manage team of ROs, monitor performance, and provide coaching and mentoring.

Drive motivation and engagement through regular reviews and recognition.

Compliance & Risk Management

Ensure strict adherence to KYC norms, documentation standards, and process compliance.

Monitor sourcing quality and prevent mis-selling or documentation lapses.

Cu stomer Experience

Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice.

Increase customer retention and drive engagement across existing customers to improve Net Promoter Score, customer satisfaction.

Digital Adoption & Innovation

Use of Siddhi, CRM and other digital tools for lead creation and management.

Qualifications:

Graduation/post-graduation from a recognized institute

4+ years of sales experience (secured/unsecured loans preferred), with at least 1-2 years in Education loans.

Role Proficiencies:

Strong sales orientation

Excellent communication and interpersonal skills

Ability to work under pressure and meet deadlines

Proficiency in managing complex client relationships, diverse stakeholders

Capability to handle pressure and meet deadlines

Competence in managing within a dynamic, priority-setting environment

Strong risk and compliance mindset

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