Relationship Manager Employee Banking
Standard Chartered · Banking & Financial Services
- Pune, India
- On-site
- Posted today
- Sales & Business Development
About the job
Job Summary
Creates and conducts proposal presentations for the portfolio assigned.
Responsible to maintain cordial relationship with the corporate clients.
Drive revenue growth to the business with the existing and new corporate customers.
Ensure knowledge about the market all times to upgrade and rise up to the occasion.
Ensure that individual targets are met, along with group targets.
Ensure productivity and cross-sell various products.
Focus on acquiring new clients - identification of targets
Plan the client acquisition strategy.
Resolving customer queries and other service issues to maintain customer satisfaction and to meet client excellence.
Leveraging business from new and established client relationships.
Managing both assets and liabilities.
Key Responsibilities
Strategy
Meet the business objectives initiated by the respective country Retail Clients business
Customer focus need-based selling
Deepen customer relationship and maximize penetration
Fullfills corporate employees’ banking needs including payroll and other retail products.
Business
Achieve personal sales target
Segment focus, customer focus needs-based selling
Actively reducing Non- funding, Sales Error and Increase the Premium Sourcing.
Job requires generating referrals / cross-selling other products of the bank, such as investments, insurance, mortgages, credit cards ,personal loans etc All relevant internal and external certification to be completed prior to referring / selling wealth products.
Help Drive the Employee Banking one bank agenda
Processes
Operational quality - Errors free customer application & documentation
Responsive and responsible selling
Practice appropriate sales and marketing
Risk Management
Conduct CDD, MLP & TCF diligently
Zero tolerance – Fraud, Mis-selling
Attend training, acquire knowledge and apply to job function
Governance
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Direct Sales – Corporate Salary account
Skills and Experience
Prospecting
Product knowledge
Upselling & Cross selling
Time management
Willingness to learn
Qualifications
Must be a graduate. MBA’s will be preferred.
Sales experience of at-least 1 year in the FMCG, Office automation or Retail Banking industry would be an advantage.
Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite.
Good knowledge of the selected market and customer segments would be an advantage.
Strong communication and negotiation skills with the ability to influence outcomes.
Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
All relevant internal and external certification to be completed prior to referring / selling wealth products
Valued Behaviours
Do the right thing: Be brave, be the change; Think client; Live with integrity
Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures
Better together: See more in others; How can I help? Build for the long term
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.