Process Lead Operations (R2P)

Standard Chartered · Banking & Financial Services

Chennai, India
On-site
Posted today
Operations & Supply Chain

About the job

Job Summary

The Process Lead - Accounts Payable is responsible for the accurate, timely, and compliant execution of end-to-end Requisition-to-Pay (R2P) processes across multiple entities and jurisdictions. The role supports invoice processing, vendor payments, employee expense reimbursements, account reconciliations, and financial controls while ensuring adherence to banking regulations, internal policies, audit requirements and Service Level Agreements (SLAs). The role also supports quality improvement, issue resolution, and acts as a point of guidance for junior analysts.

The individual will play a critical role in optimizing payment operations, mitigating risk, enhancing controls, supporting transformation initiatives, and ensuring consistent delivery against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

Key Responsibilities

Manage end-to-end R2P activities including invoice processing, validation, payment runs, reconciliations, Travel & Expense, and MIS professionally & efficiently

Ensure daily work allocation (indexing, assessing, processing) is completed consistently and efficiently.

Review incomplete or incorrect invoices before moving them to the rework queue.

Prioritize urgent and critical invoices as per instructions from the Manager or Team Coordinator.

Ensure all assigned volumes are completed as per agreed productivity and quality targets.

Maintain 100% accuracy in invoice processing, journals, and rework movements.

Journals to be processed with 100% accuracy based on inputs received.

Ensure strong financial and operational controls are in place and operating effectively.

Monitoring to ensure that the standards of customer service provided, is consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers

Support audit requirements and ensure compliance with internal policies and quality standards.

Review processes regularly to identify opportunities for efficiency, quality, and automation improvements.

Supervising the team, providing on-the-job and other process trainings

Support new process transitions, migrations, and stabilization initiatives.

To be responsive to the needs of the stakeholders at all times, ensuring clear and effective communication.

Coordinate with other R2P team leads and Global Finance teams to ensure smooth operations.

Serve as a Subject Matter Expert (SME) for Procure-to-Pay (P2P) processes.

Apply accounting knowledge across the end-to-end P2P lifecycle, including upstream and downstream dependencies.

Review and manage the book of work for the assigned process stream.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

HR Business

P2P

R2R

Other Responsibilities

Embed Here for good and Group’s brand and values. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

3–5 years of experience in Accounts Payable, Procure-to-Pay (P2P), or Requisition-to-Pay (R2P) operations.

Experience within Banking, Financial Services or Shared Services preferred.

Exposure to multinational and high-volume transaction environments is an advantage

Proven experience handling complex AP transactions, audits, controls, and stakeholder management.

Proven experience in managing end-to-end operational processes.

Strong understanding of operational risk, controls, and regulatory requirements.

Experience in process improvement, automation, and transformation initiatives.

Demonstrated ability to engage with senior stakeholders and drive business outcomes

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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