Process Improvement/CI Manager

Dentsu · Media, Advertising & Entertainment

Bangalore
On-site
Posted today
Operations & Supply Chain

About the job

We seek an experienced Process Improvement Manager to drive operational excellence across our Global Finance Shared Services center in Bangalore, with a focus on supporting US-based operations. This role encompasses Controllership, Operational Finance, General ledger Accounts & Revenue Accounting Functions. Support Centres of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives. The ideal candidate will identify and execute process improvements, standardize workflows, and deliver measurable cost and efficiency gains.

Job Description:

Key Responsibilities

Lead process optimization initiatives across controllership, operations finance, and RAA functions with focus on US transaction volumes

Map current-state processes, identify inefficiencies, and design scalable solutions aligned with global best practices

Collaborate with business stakeholders and CoE leaders to prioritize improvement opportunities and manage implementation roadmaps

Establish KPIs, monitor process health metrics, and provide regular reporting on efficiency gains and cost savings

Leverage process automation tools and RPA opportunities to reduce manual effort and improve accuracy

Develop and maintain process documentation, training materials, and standard operating procedures

Support Centers of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives

Required Qualifications

A qualified CA/CMA with Minimum 10-12 years of overall experience in finance & accounting in a shared services environment, with at least 5 to 6 years specifically in process improvement area.

•10+ years of process improvement experience in finance shared services or similar environment

Strong knowledge of accounting operations, controllership, or operational finance functions

Experience with process mapping, Lean, Six Sigma, or comparable methodologies

Proven track record of delivering measurable cost and efficiency improvements

Excellent analytical and communication skills with ability to influence across functions

Experience supporting US-based finance operations or multi-geography reporting structures preferred

Key Competencies

Process Optimization & Continuous Improvement

Project & Change Management

Strategic Thinking & Business Acumen

Cross-functional Collaboration

Financial Systems Knowledge (MS d365 is plus)

Data Analysis & Reporting

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent

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