Principal Relationship Manager
Standard Chartered · Banking & Financial Services
- New Delhi, India
- On-site
- Posted today
- Sales & Business Development
About the job
Job Summary
Manage and grow a portfolio of priority banking clients by delivering personalised relationship management, financial needs assessment and service excellence.
Drive sustainable revenue growth through deepening, cross-sell and acquisition while ensuring fair outcomes, conduct discipline and adherence to risk and compliance standards.
Act as a trusted point of contact for clients, coordinating with product, service, operations and branch teams to deliver seamless client solutions.
Key Responsibilities
Client Relationship Management and Portfolio Growth
Build, manage and deepen relationships with priority clients through regular engagement, needs-based conversations and high-quality service delivery.
Deliver agreed business outcomes across deposits, investments, wealth, lending and other eligible banking solutions in line with client suitability and Bank standards.
Identify opportunities for acquisition, portfolio activation and cross-sell while maintaining strong client retention and satisfaction.
Work closely with product specialists, service teams, branch operations and other internal stakeholders to resolve client requirements promptly and effectively.
Risk, Conduct and Operational Discipline
Ensure all client conversations, product recommendations and account activities are conducted in line with applicable policies, regulatory requirements and conduct standards.
Maintain accurate documentation, timely follow-ups and strong oversight of KYC, client due diligence, transaction monitoring and operational risk requirements.
Escalate service, compliance, fraud, complaint or risk issues promptly and support timely resolution to protect clients and the Bank.
Skills and Experience
Priority Skills
Relationship Management
Client Management
Wealth Knowledge
Other Skills
Communication Skill
Motivations
Energised by building trusted long-term client relationships and creating positive client experiences.
Motivated by achieving business goals through ethical, needs-based banking conversations and disciplined portfolio management.
Driven by collaboration, problem-solving and delivering timely solutions in a regulated banking environment.
Qualifications
Experience in retail banking, priority banking, wealth relationship management or branch banking with direct client portfolio responsibility.
Proven ability to acquire, deepen and retain client relationships while meeting sales, service, risk and compliance expectations.
Working knowledge of deposits, investments, lending, digital banking and customer due diligence processes.
Graduate degree or equivalent professional qualification preferred
Any market-mandated banking, investment, insurance or regulatory certifications must be completed before performing regulated activities, where applicable
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.